Emma C. Email & Phone Number

Hobart, Tasmania, Australia

Beijing, China

As an Assistant Accountant, I conducted bank reconciliation through worksheet preparation and individual expense and income documentation; logged them on MYOB software ensuring implementation and maintenance of accounting control procedures. I prepared BAS/GST returns, superannuation, financial accounts and expenditures in compliance with accepted policies and procedures.Proactive and flexible, I maintained effective channels of communication to facilitate opportunities for engagement, consultation, issue resolution and information sharing. I adopted a flexible and resourceful approach to progressing workflows within the office. I managed the end to end administration of accounting functions ensuring accuracy in creating, processing and validating financial reports on the company’s system within agreed timeframes including the following:• General ledger transaction• Ledger reconciliations• Accruals• Accounts Payable• Accounts Receivable

Haidian District, Beijing, China

As a Customer Service Specialist, I delivered superior customer service and analysed clients’ financial situations and lending requirements and recommended suitable options for all customers based on their identified financial needs. I answered all incoming calls with utmost courtesy and professionalism; provided timely and accurate information and ensuring efficient resolution of all customer enquiries for various services and operations. I created a positive relationship in all customer interactions; managed and resolved customer complaints in a prompt and courteous manner.As a proactive team player, I collaborated and cooperated with key stakeholders internally to provide a strong support network and enhance the customer’s experience. I managed a demanding work schedule with flexibility and resilience whilst ensuring the highest standard of performance in undertaking customer support and service related duties.