Emma Lloyd Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

Creating and launching leadership & bespoke learning programmes for individuals, teams and businesses who are dedicated to continuous professional improvement. Orchestration and facilitation of sessions including the creation and delivery of hand-made blended learning packages supporting medium to long-term strategic goals. Exceptional qualitative & quantitative analysis of experience & impact to ensure creative interventions make a difference.Experience working globally across industries; crafting, facilitating, consulting and supporting learning initiatives with Clerical, Managerial, Leadership and Executive teams.

United Kingdom

Supporting the transformation of business purpose from on-prem to SaaS through organisational learning. Designing and delivering engaging and bespoke learning programmes that are aligned with future-state growth plans.Orchestrating top-shelf experiences, workshops and community interventions from a coaching, consultative mindset. Sharing expertise and experience with the wider teams and role-modelling behaviours. Performing needs analysis to ensure programmes meet expectations and fill required skill gaps.Creating a collaborative space for lateral, bottom-up and top-down feedback on learning design and strategy. Sourcing and negotiating the best learning technologies to support strategic direction with simple UX to appeal to diverse stakeholders. Identifying learning champions at all levels of the business to influence the adoption of cultural, EDI and skill-building programmes across all work ecosystems. Advocating for the individual within the organisational learning matrix to future-proof team skill mix for SaaS positioning.Attunement of programmes to feedback achieved through polling, evaluation and reporting from both internal and external sources.

Global

Owning and orchestrating national, regional and international delivery of bespoke coaching and facilitation of programmes and events both in-person and virtually. Defining and championing bespoke client programmes and a people & communication strategy that is industry-specific, best-in-class and globally relevant.Leading on the design of experiences, imaginative interventions, learning workshops, innovative professional solutions and interactive play to stimulate valuable discussions and reflections for the full personality spectrum. Unanimous exceptional feedback on the value of learning investments for every participating organisation.Working collaboratively with executives, clients and senior management to develop forward-thinking strategic project architecture. Holistic design, delivery, implementation, client reporting, analysis and optimisation of global, regional and national projects in response to business needs. Proven execution of change initiatives, professional enrichment and blended learning programmes across diverse environments (c2,000 employees.)Moulding a world-class people and communication strategy for the large-scale, remote team. Combining business and social connectivity to enhance engagement, productivity, team-building, talent development, team resilience and business growth. Effective milestone delivery at every stage.Highest quality standards through formal evaluation metrics and testimonials; both internal and external.

Providing strategic learning interventions globally to senior management of a FTSE100 corporation (c250,000 employees), with a focus on cultural transformation, strategy, business performance, talent, upskilling, quality enhancement and productivity standards.European Master Trainer for global cultural change programme for senior leadership across organisation (c60,000). Building and enhancing constructive value-adding relationships with key stakeholders across multiple businesses and geographies, to lead and support learning and development initiatives.Providing specialist expertise in virtual instructor-led training by designing, delivering and enabling a blended learning portfolio.

Creation of a market-leading function to uplift performance in a customer-centric way; providing bespoke business coaching and sales development to support change initiatives. Promoting considered, value-based decisions for internal and external relationships alongside performance analysis. Establishing and providing innovative and timely learning strategies and interventions for comprehensive corporate impact.Working in partnership with regional business and cross-functional stakeholders to identify individual and team learning needs, with exceptional output nationally as defined by quality, engagement and performance feedback scoring.

National

A leading role in the development, design and delivery of a world class on-boarding experience. Training and developing face-to-face learning focussed on adoption of company values and strategy, alongside customer-focused skills-based training.Responsibility for development of communications using networks to ensure effective national deployment. Executing training agreements and bespoke training programmes and initiatives to support business needs. Upskilling, support and development for a team of remote Academy Managers.

South

Initially employed in clerical customer service role within the Branch Network, following diligent working practices was promoted to managerial roles including Sales & Service Manager; Branch Manager, Regional Retail Sales Coach and Area Director.Area Director with ownership of the area plan for 13 locations, developing a best in class premium business. Enhancing and shaping the customer experience whilst maintaining a balanced approach to risk.