Emma Murray Email & Phone Number

I am an experienced and dedicated professional with a strong background in operations management, human resources, and finance. My strategic approach to solving operational needs is supported by a Diploma of Practice Management. I believe in looking at the bigger picture and developing long-term solutions that align with the organisation's goals. This includes streamlining processes, implementing effective policies, and ensuring that every team member feels valued and supported.In my current role I have been instrumental in developing and implementing innovative solutions that enhance operational efficiency and improve customer satisfaction. One of my key achievements has been the significant reduction in customer-issued credits from 23 per month to just 1-2 per month, achieved through proactive identification and addressing of customer concerns.My roles and industries have been quite varied, yet my dedication to working hard, treating my team with respect, and promoting collaboration has remained constant. Communication is one of my core strengths. I understand the importance of clear, open, and honest dialogue in the workplace. Whether it's through one-on-one interactions, team meetings, or organisational announcements, I ensure everyone is heard and understood. Previously, I have managed teams of up to 15 members, including culturally and linguistically diverse employees, and employees with disabilities. These experiences reinforced my dedication to creating accessible and equitable work environments. My efforts have ranged from advocating for mental health support in the workplace, supporting ESL co-workers to understand and navigate internal policies, and creating accommodations for neurodivergent employees. As a result, employers have seen improved employee morale and retention, and the provision of new supports and career pathways for team members at multiple organisations. My ultimate goal is to leave behind a legacy of empowered, energetic people who are focused on building competitive, environmentally conscious products and systems.I am excited to leverage my skills and experience within the public service and am eager to contribute to meaningful projects. I am open to being contacted for project support, administrative, or customer service roles and look forward to the opportunity to make a positive impact.

Listed skills include Customer Service, Team Leadership, Strategic Planning, Management, and 7 others.