Emma Clarkin Email & Phone Number

Seasoned Service Delivery Manager specialising in identity and cybersecurity solutions at OktaAccountable for delivery strategy across APJLead a team of project managers, technical consultants, and architectsEnsure flawless execution of projects from inception to completionManage all aspects of service delivery, including quality standards, SLA compliance, and customer satisfactionAccountable for professional services billings, driving revenue growthExpertise in identity and cybersecurityProven track record in project management and team leadership

As the Principal Project Manager at Okta, I contribute to the delivery strategy for the Australia, Pacific, and Japan regions, managing large-scale programs and fostering strategic customer relationships in Workforce IAM and Customer IAM (CIAM). I report on team-level billing, drive the adoption of project management methodologies, and ensure or professional services focuses aligns with organisational strategies.Leadership and Delivery Strategy: Play a key role in leadership by guiding the delivery strategy for Okta Australia, Pacific and Japan. Manage large programs of work, ensuring alignment with organisational goals. Take charge of strategic customer relationships, leveraging a deep understanding of Identity and Access Management (IAM) to improve project delivery for both Workforce IAM and Customer IAM (CIAM).Program Oversight: Project Manage the large programs of work and strategic customers. Guide the implementation of IAM solutions on a broader scale, contributing to the enhancement of service delivery capabilities.Billing Management: Monitor team-level billing, overseeing the financial aspects of large programs. Ensure accuracy in forecasting and coordinate resourcing for consistent project delivery.Methodology Leadership: Drive the adoption and implementation of project methodologies, including agile, to enhance overall project delivery efficiency and effectiveness.Stakeholder Engagement: Engage collaboratively with stakeholders to understand business objectives and develop strategies that align with organisational goals. This ensures a tailored and effective approach to Professional Services delivery.

Australia

Project Management: Led and managed a portfolio of projects, ensuring successful delivery from initiation to closure. Oversee individual project lifecycles, ensuring alignment with both business objectives and client expectations.IAM Project Implementation: Executed IAM solutions, specialising in both Workforce IAM and Customer IAM (CIAM), contributing to the advancement of Okta's service delivery capabilities.Agile Methodology Implementation: Applied agile project methodologies to enhance the efficiency of project delivery. Ensured that teams were adaptable and responsive to changing project requirements.Billing and Forecasting Responsibility: Managed individual project billings, overseeing financial aspects and ensuring accurate forecasting for successful project outcomes.Cross-functional Collaboration: Collaborated closely with cross-functional teams to define project scopes, objectives, and deliverables. This collaborative approach ensured the successful completion of projects and customers satisfaction.Both roles (Senior Project Manager and Principal Project Manager) involve substantial project management responsibilities, with the Principal focusing on leadership, program oversight, and strategic initiatives, while the Senior Project Manager concentrates on hands-on project delivery, implementation, and billing at the individual project level. Both positions contribute to the advancement of Okta's IAM capabilities, covering both Workforce IAM and Customer IAM (CIAM).

Australia

This role involved not only providing strategic project management services but also leveraging my expertise as a retail manager to guide clients in developing strategic roadmaps, with a focus on digital and technology advancements. The collaborative leadership style ensured successful project outcomes and long-term client satisfaction.Strategic Retail Expertise: Offered specialised consultancy as a retail expert, providing strategic guidance to clients in developing roadmaps for success, particularly within the digital and technology spaces.Project Management: Delivering high-quality project management services, ensuring client satisfaction and establishing enduring relationships.RFP Selection Assistance: Played a pivotal role in assisting customers with their RFP (Request for Proposal) selection processes, aligning project objectives with client needs and ensuring a seamless transition from planning to execution.Methodology Enhancement: Played a key role in the development and implementation of advanced project management methodologies, enhancing overall project delivery efficiency and effectiveness.

As the Head of Marketplace Partners at David Jones, I spearheaded the development and management of the Marketplace Partners division, playing a pivotal role in propelling business growth through the establishment of strategic partnerships and alliances. Reporting directly to the Chief Digital Officer, my responsibilities extended to overseeing a diverse portfolio of over 100 brands online across Australia, Asia, and Europe.Key Achievements:Strategic Business Growth: Led the development and management of the Marketplace Partners division, driving substantial business growth through the establishment of strategic partnerships and alliances.Collaborative Marketing Initiatives: Collaborated closely with internal teams and external partners to devise and implement joint marketing initiatives, resulting in heightened brand visibility and increased revenue.Negotiation and Expansion: Successfully negotiated and closed partnership agreements, expanding the company's marketplace presence and solidifying its position in the market.Global Oversight: Managed a diverse portfolio of over 100 brands online across Australia, Asia, and Europe, ensuring consistent growth and market presence.End-to-End Portfolio Management: Oversaw the entire spectrum of services, including commercial negotiations, technical integration of brands online, digital project management, and ecommerce sales within the Marketplace.Project Leadership: Directed and managed digital projects related to the integration of brands online, ensuring seamless execution and alignment with strategic objectives.

Establishment and Growth: Played a pivotal role in establishing and fostering the growth of the digital marketplace.Technical Integration Leadership: Managed the technical integration of vendors, ensuring seamless collaboration and optimal platform performance.Brand Relationship Management: Cultivated and nurtured strong relationships with vendors, contributing to collaborative partnerships and mutual success.Strategic Marketing: Developed and executed impactful marketing strategies that significantly increased user engagement and revenue.

Leadership and Team Management: Served as the Department Manager fora David Jones Flagship store, overseeing a team of 20+ professionals. Directed and motivated the team to excel in trade, service, merchandising, and other operational aspects.Operational Excellence: Managed critical aspects of department operations, including stock loss prevention, occupational health and safety (OHS) compliance, and human resources management.Training and Development: Taught comprehensive store training programs, ensuring the team's continuous skill enhancement and alignment with organisational standards.