Emma Craven Email & Phone Number

Wigan, GB

• As a Senior Employment Adviser (SEA), I lead the Employment Support team within the Greater Manchester Mental Health NHS Talking Therapies service based in Wigan & Leigh. Though my role is varied, my main.
• Supporting to implement and launch the Employability branch of the GMMH NHS Talking Therapies support offer.
• Managing and supporting a team of Employment Coaches to encourage service users to recognise the importance of productive work to good mental health and to help them plan a route into meaningful activity and employment.
• Building and maintaining relationships with local support services, councils, DWP and charities.
• Identifying support mechanisms with Employers, Education and Training services, Employment Support Services and Third Sector Organisations for people with a mental health problems who are seeking employment.
• Promoting the service through work with employment and training agencies and assisting with the collection of data and service KPI’s.

• As a Team Leader I supported my team to achieve and exceed high performance targets, achieve expected Customer Service Standards/compliance in line with contractual requirements, overseeing day-to-day performance and.
• Leading, developing and retaining a team of high-quality Employment Coaches and Support Services that are capable of ensuring best practice delivery of the contract in line with DWP standards.
• Liaising with internal teams, as well as external provision (DWP, NCS, BMH etc) to deliver a holistic wraparound service to Restart participants.
• Ensuring that advisors are exceeding their minimum performance targets and support individual performance accordingly through regular performance reviews, coaching, performance observations, caseload reviews and Ingeus.
• Supporting with monitoring and managing the performance of individuals and respond quickly to address underperformance.
• Designing, implementing and delivering on plans to increase performance across the site, as well as sharing best practice with other sites across Greater Manchester on what has been successful.

Greater Manchester, England, United Kingdom

• As an Integration Coordinator my role was to engage with key stakeholders & champion integration across Greater Manchester, specifically across the Wigan borough. I worked closely with Local Authorities, JobCentre Plus.
• Offering pre-referral calls to participants before being referred to the programme in order to give them a very warm welcome to programme, ensure their engagement from day one and ensured that they were a correct.
• Presented at weekly JCP communications, such as JCP wide staff meetings and manager meetings. Giving regular updates, writing monthly newsletters & good news stories and being on hand as the first point of contact for.
• Completed monthly caseload reviews with every Key Worker across Wigan & Leigh where we created Action Plans, and identified gaps in local provision where support was needed.
• On hand to support all JCP staff as well as internal Ingeus staff with any queries, be this about a referral, how to re-engage a disengaged participant, or how to achieve their job start target.

Wigan, United Kingdom

Ingeus is a Welfare to Work Organisation that supports clients in overcoming their barriers to work, build confidence and secure long term, sustainable employment. At Ingeus we believe that everyone has potential and that, given the right guidance, support and training, every individual can progress and achieve their goals.As a Key Worker I was responsible.

Horwich, Greater Manchester, United Kingdom

Working with RZ Group as a specialist candidate resourcer within the financial services sector, I sourced both contract and permanent candidates from all backgrounds and locations on a UK wide basis to work with the top financial services organisations in the UK. My role as a resourcer was to find and help to place high demand candidates into specialised.

Wigan

This was a Graduate Scheme funded by Lancaster University.I worked with Workpoint Recruitment as a Recruitment Consultant, during my time here I learned the ins and outs of the recruitment sector, from winning job contracts, to finding the perfect candidate. My primary role was to assist the company director in the locating, interviewing and assessing.

Ormskirk

During my time at Johnston Vere I worked closely with the IT department as a member of the data migration team. My primary role was to assist the department in the identification, assessment and transfer of client and customer data from the company’s old database system into its more modern replacement. This process would often involve the need to perform.

Bachelor Of Science With Honours In Combined Studies, Sociology With Criminology

During my 3 years at UCLAN I undertook eighteen modules ranging from Crime and Morality, Childhood Inequalities and The Sociology of.

A Levels

Sociology Philosophy & Religion English Literature Psychology

Education record

English - A Maths - B RE - A* History - A* Photography - A* IT - B