Emma Crossley Email & Phone Number

Overland Park, Ks, Us

Leading the cultural and Human Resource department, Payroll and Employee Relations for over 900 employees. A strategic partner to the Executive Team, member of the advisory board and beyond. Responsible for all aspects of HR including; company culture, governmental and legal compliance, payroll, employee relations, employee benefits, workers compensation, OSHA reporting, policies and processes improvement and employee engagement. • Strategic Executive Leader, visionary, and Board member• Finding, cultivating and developing talent • Analyzing and ensure compensation compliance• Payroll and implemented a new HRIS system• Benefits Administration, OSHA, Workers Comp and Unemployment • Performance evaluation systems and process• Composing and revising for government compliance • Succession planning and Leadership Development

Lenexa, Kansas, Us

Lenexa, Kansas, Us

Responsible for resources for the franchisees we support to include all learning and development initiatives, build and sustain the Business Development Center to drive revenues. Co-chair of the franchise advisory council and annual convention.

Lenexa, Kansas, Us

Providing innovative learning solutions for all City Wide Franchisee's. Consult and onboard new franchisee's for the initial 120-days from signing, setting up the business, locating office space to mandatory home office training. To support and guide until the opening of their doors for business. Strategic planning for training needs, implementation and creation of eLearning training and administration of the LMS. Updating of materials to include the operations manual, job aids and playbooks.

Lenexa, Kansas, Us

Making business owners successful! Learning professional that drives the business start up, performance, and structure that supports new business owners how to learn, execute and be successful in the City Wide model. Most training departments are seen as the provider of learning solutions. This girl builds MILLIONAIRES with the business model from City Wide. I teach, build and provide executive level engagement, strategies and execution plans.How many people can say they contribute to making people Millionaires?!?! Leveraging the business experience I have from having serviced a broad range of clients including Sony, Lexmark, AOL, British Telecom, and Bank of America, to name a few. My extensive portfolio has given me exposure to all different types of people and problems to be solved I am forfeited with a position where my skills and expertise are recognized and utilized to their full potential, like at City Wide Franchise.

Folsom, California, Us

I build bridges and facilitate communication between colleagues in all departments, which contributes to ongoing success of the professional development opportunities I offer to our leadership team and employees.• I am a strategic partner with my colleagues in Engineering, Product, Customer Success and Finance. • In collaboration with HR, I design, develop and deliver targeted training that resolves critical issues throughout the company. • My individual coaching to directors supports their professional and personal development leading to quicker growth for business. • I design, develop and deliver all company training from onboarding new hires to leadership training for management and executives, sales force training, leadership training for executives, succession planning for the C-suite, and four tiered leadership learning modules, targeted to build participants’ specific experience and expertise. • Senior executives and managers enlist me as a consultant in organizational design, structure and training analysis, including individualized succession planning, and to help their implement their training objectives. • I ensure company investment in training is spent effectively by evaluating and analyzing the success of training in meeting targeted goals, as well as monitoring participant evaluations.• I create E-learning modules and administer Learning Management Systems (LMS).• I collaborate with colleagues to design, plan, budget, organize and implement successful corporate events for staff and management.

Cleveland, Oh, Us

I collaborated with the executive team to analysis training needs, design curriculum, choose blended delivery methods, implement, and facilitated all training for employees and management including the following: • Created the Employee Services Division development strategy, designed, implemented and delivered all training for the Employee Services Division.• Created and facilitated Leadership Academy Training for the Directors and Vice-President, a 12-month program which developed mentoring skills necessary to create ‘next generation’ leaders, through recruiting, onboarding succession planning, and leadership development. • Created and facilitated Producer Academy, a two-year program that facilitated recruiting, training, and retaining new sales producers. • I developed Consultative Business Development 1 & 2, planning workshops in sales training and employing a business plan, for the client services’ senior service teams to build expertise in employing the consultative business model• Created and implemented sales force (CRM) training for all Employee Service associates.• I administered all Learning Management System delivery.

Mission, Kansas, Us

• Webinar training• Certification of contract trainers• Scheduling seminars• Recruiting contract trainers• Relationship Management• Performance Management.

I designed, built, implemented and delivered programs specific training in multiple locations for diverse programs in financial services and customer care, including compliance training, services quality assessment training, collections practices training.• Managed, mentored, and assessed team of 22 directed reports in Olathe, Salt Lake City and Manila, Philippines. • Managed, monitored, and documented all training costs, budgets, as well profit and loss reports. • All training materials instructed employees to meet and exceed company quality evaluator, annual FDCPA, State Law, Gramm Leach Bliley Act, and UDAAP training standards • I initiated ongoing collaboration with client vendor managers and trainers to improve new hire, subject matter, and professional development training curriculum met objectives, and was designed and taught according to the best adult learning practices and more effective recording and compliance with legislation and client guidelines.• Optimized client’s Key Performance Indicators and collaborated with new clients on implementation, mapping, design, goals, and development of training. Increased productivity • Increased effectiveness of management by designing and delivering Coaching to Performance, Thought Leadership, The Inspired Leader, and Time Management training workshops.

Nashville, Tennessee, Us

As the lead member of the expatriate project management team for a global start-up company, I successfully created a new training and development program for offshore servicing staff in India to the clients’ satisfaction on time, on budget. • My duties included designing and implementing all systems, processes, and training modules for new trainer hires and creating the curriculum trainers delivered to contact center employees and management. • I hired, trained and set-up trainer teams to train contact center employees hired to assist multiple North America and European clients, managed vendor partners and client relations, designed and implemented Q-Max and Blue Pumpkin Work Force Management training. • My curriculum successfully trained employees to deliver services to multiple clients over 15 platforms including inbound calls and email support, and included accent and culture training to integrate Indian employees with culture and speech patterns of their North American and European customers.• The Quality Assurance component of the curriculum successfully trained participants to assess employee performance; helped verify effectiveness training, and mentioned customer satisfaction parameters, including first call resolution rates.

Responsible for organizing and assisting Josephine with her schedule, making travel arrangements and assisted with office duties of Roy and Bubbles Inc. Reading, monitoring and responding to correspondence on Josephine's behalf. Answering calls and handling queries as well as acting as a barrier to unwanted communications. Travelled extensively with Josephine and her family assisting in all aspects that were requested, while maintaining a professional relationship.

Master'S Degree, Business - Human Resources Management

Bachelor Of Business Administration - Bba, Human Resources Management And Services