o Monitor and maintain a log of all employee contract renewalso Ensure newly recruited employees are captured in the HRIS or employee logo Monitor staff induction plans and ensure completiono Support HR Manager in appraisal time tableo Ensure that appraisals are carried out in a timely mannero Identify from the appraisals matters arising for follow up including training needs analysis, review of terms etco Monitoring and induction of employeeso Update of staff personal files, monitoring documents that should be in fileo Maintain files for all staffo Ensure compliance of employer with statutory requirements including statutory paymentso Disburse all written communication from HR Officeo Receive communication for HR Officeo Follow upon on action points in all communication prior to filingo File all communication in appropriate fileso Maintain a log of all health related offso Leave administration including booking and reconciliation of all leaveo Update staff master list and include and maintain staff organogramo Be involved in continuous review of support HR processeso Assist the HRM in follow up on legal matters

 Managing employee’s sickness records and paperwork. Present when disciplinary hearings are held. Involved in the disciplinary and grievance procedure. Conducting training to the employees by designing training programmers’ and executing them. Conducting interviews for the selected employees. Hiring and recruiting of employees when needed. Introducing of new selected employees to the old employees. To further develop and maintain a constructive, harmonious and communicative working relationship with all the departments in the organization. Development and Implementation of Human Resource Policies. Providing advice and assistance to supervisors and staff in all HR related issues. Ensure that accurate job descriptions are in place as well as providing advice and assistance in writing the Job Descriptions. Facilitates the Human Resources & Administration functions. Coordinate the recruitment process and internship programs Assist in processing payroll monthly and maintaining accurate up to date staff records. Manage all statutory payments and records for the Organization. In charge of all the administrative functions

• Coordinates and monitors all Factory staff induction, probation and confirmation of appointments.• Manages employee confidential records, benefits and payroll administration.• Manages employee relations within the organization and ensure adherence to Organizations Policies and Procedures as well as the Countries’ Labour laws.• Ensures efficient and effective human resource administration services including development and implementation of HR procedures and management of the staff medical scheme, pension contribution and other benefits.• Implements and manage the performance management system and ensure its effective execution through the line managers• Drives and monitors the Key Performance Indicators of the company’s HR strategy.• Advises and trains managers and supervisors on basic staff management skills to support the overall HR Strategy.• Implementation of the HR strategy to support the organization’s business objectives and growth aspirations• Ensures full statutory compliance, co-ordinates with Production Manager and factory inspectorates and implements any corrective actions.•Manages day-to-day industrial relations issues and negotiates with the union.• Ensures legal compliance of HR practices in alignment to Country Laws.• Manages all welfare items, procurement and distribution of welfare benefits optimally within budget and cost effectively.• Handle grievances in liaison with the HR Manager.• Recruitment: Participates and implements Strategic Human Resource Management plans for the organization.• Performance Appraisal and reward Management: Participates in carrying out Gap Analysis, Performance Appraisal/Improvement plans and reward management schemes.• Ensure implementation of quality standards as per the international standards of the organization.• Managing the TA (time attendance) and Paymaster systems and ensuring accurate data is generated and processed to payroll.

Selection and recruitingTraining and developmentPerformance managementIndustrial and Labour LawsEmployee ResourcingParticipate in the hiring, monitoring, and firing of staffManaged the end to end client management processDaily and weekly report writing to the DirectorsMonitor staff performance and attendance activitiesManaging office health, safety and mental health and well-being issuesConduct interview process for the shortlisted candidatesOverseeing the human resources department staff and handling all issues involving employee complaints or questionsRecord keeping of employee personal benefits such as remuneration, leave entitlements, end of service, health and medical insurance etc.Training and re-training employees on various areas that I thought were lacking in the organizationCreating & maintain personal files for staffProviding mediation services for employeesProvided counseling services to my employeesHandling conflict & disciplinary situationsWorking with finance department in processing attendance and payroll for employeesMaintaining existing exclusive partnership with recruitment companyMade sure that all employee records were accurate and well maintained.

providing help and advice to customers using your organisation's products or services;communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;issuing refunds or compensation to customers;keeping accurate records of discussions or correspondence with customers;analysing statistics or other data to determine the level of customer service your organisation is providing;producing written information for customers, often involving use of computer packages/software;writing reports analysing the customer service that your organisation provides;developing feedback or complaints procedures for customers to use;improving customer service procedures, policies and standards for your organisation or department;meeting with other managers to discuss possible improvements to customer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service;leading or supervising a team of customer service staff;learning about your organization's products or services and keeping up to date with changes;