Bespoke case management and expert witness services for those who have sustained a spinal cord injury, amputation or other severe orthopaedic injuries.

This role involved managing the administration involved in a Residential and Nursing Care Home for staff and residents. • Processed payroll on a weekly basis on the Careblox system and dealt with payroll queries. Also managed annual leave, sickness, parental leave etc.• Created weekly reports for senior management to include total hours worked, resident occupancy and fees• Organised staff workloads by forward planning off duty, assisted with the daily allocation of staff and ensured that there was sufficient staff cover.• Financial administration including credit control and managing the resident’s personal cash accounts.• Screened CVs and arranged interviews for recruitment purposes. Sent for references and chased where required for new members of staff and also processed DBS applications. Prepared all paperwork required and input this data onto the Careblox system and the Payroll provider system.• Within my first 6 months of employment here, I assisted in increasing the CQC rating of the home from ‘Requires Improvement’ in all areas to ‘Good’ in all areas (including Well Led).

I received an internal promotion to become a member of our Finance team, managing the finances for one of our branches, and supporting the overall company accounts where required. My main duties involve keeping records of cash flow and credit control for student rent payments. Other key functions include, but are not limited to:• Setting up and processing Direct Debits using the PTX management system and logging cash, card and bank transfer payments onto our Excel systems. I also manage all cash and cheque payments for rent and deposit payments, reconcilling them ready for presentation to the bank.• Contacting tenants and guarantors by phone, email and letter when there is an outstanding payment. I also liaise with tenants and landlords to set up payment plans, and if necessary file court applications. I developed a new methodical, time-driven process for the company to complete this function. Within the first year of implementation, this new method successfully allowed me to reduce the total outstanding rent balance to the lowest record in the company’s history, which was well received by senior management.• During the busy summer period, when most of our tenants vacate their properties, I process deposit refunds. This involves sending out final statements and then processing bank transfer or cheque refunds.• Reconciling deposit and rent accounts and ensuring that they balance.• Managing the general office processes carried out by other members of staff when the General Manager is not present in the office.• Assisting with other processes within the Lettings Department as per my previous position, where required.

In this role, I was first point of contact for all tenants and landlords and I also dealt with the general administration to ensure the smooth running of the office. This included:• Inputting customer details onto the company’s database , booking viewings for potential new tenants and handing some cash and card payments.• Ensuring that the two property websites and the company’s Rightmove account were correct and up to date at all times. I also took charge and created the office property list and window displays and ensured that these were also correct and up to date.• Processing residential tenancy applications including carrying out referencing and creating tenancy documents for the clients. This occasionally included calculating rents for a set 12 month rental period.• Registering tenants’ deposits on the Tenancy Deposit Scheme website and sending the certificate for this to the new tenants.• During the summer period, being responsible for creating document packs for the new tenants when they move in which includes arranging full and correct sets of keys for each room in the properties.

This job started off as part time working for 4-10 hours per week (from July 2010 to December 2011) and then continued onto a full time position. My main duties were general office administration and dealing with customer enquiries, this included:• Interacting with customers face to face and on the telephone: booking appointments and dealing with enquiries.• Typing and sending letters, filing documents and dealing with the outgoing post. I also processed rental payments (including handling cash and card transactions).• Processing applications which included sending references and chasing them if necessary and then organising move in packs.• Creating office leaflets for the properties using Microsoft Word and updating the advert for the company to be placed in the Leicester Mercury newspaper every week.