Emma Delong Email and Phone Number

- Coordinate the schedules of over 40 hair stylists, nail technicians, estheticians, and massage therapists on SpaBiz- Assist an average of 200 clients a day in their appointments, transactions, phone calls, products, and amenities while delivering excellent customer service- Maintain the role of manager if no managers are present- Build relationships with the commission staff, clients, and other receptionists to promote a positive work environment- Coach new employees on the salon system, rules, and company policies- Accurately handle salon-wide transactions of up to $30K-$50K per day, balance drawers, and travel to the bank when necessary- Delegate myself the task of being up-to-date with the wide array of products we offer to properly assist clients, as well as personally trying them to be properly educated

- Prepared pizzas, appetizers, and individual ingredients to our customers’ likings, diets, and allergies- Handled catering orders of up to 50 pizzas with 100% accuracy in a timely manner- Communicated with coworkers of various positions such as servers, caterers, cooks, and managers to ensure customer satisfaction and a smooth working process

- Operated the front line, cash register, mobile orders, and prepared various ingredients- Accurately handled transactions of up to $10K per day- Coached new employees on standards and technologies- Memorized regular’s orders to build relationships and promote a friendly working environment- Accommodated any allergies or diets to ensure the safety of our customers- Promoted within the first 6 months of employment