Emma Dill Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

New York, New York, Us

• Responsible for CI/CD patterns, development environments, dependency management strategy, code collaboration strategy, and source code management across Python, R, and .NET applications.

New York, Ny, Us

• Led automation initiative that shortened order cycle time by 50% and saved business over $17,000 per month in staffing costs.• Owns OKR lifecycle for the product and development team, contributes directly to company-wide OKRs on senior management team.• Manages an Associate Product Manager on the Platform Team.

New York, Ny, Us

• Responsible for the backend / API, machine learning, data, and admin client teams' roadmaps and day-to-day product operations. • Launched four features that overhauled entire Birth Control order cycle and enabled revenue collection on orders for the first time--all launched on-time in a single quarter.• Partnered with VP of Platform Engineering to define the team's culture and role in the engineering organization after a reorganization. • Hired and managed an Associate Product Manager.

New York, Ny, Us

• Represented product and development team in negotiations with potential partners.• Owned “Limited Quantity Prescription” feature that achieved fill rate goal within four weeks of launch.• Transitioned to product manager of Admin Team, which owned all internal tools and clinical interfaces.

New York, New York, Us

• First technical hire at LOLA, tasked with owning digital product priorities across all pillars of the business. • Built business case for replatforming from a custom solution to a widely-used ecommerce platform, successfully earned company-wide buy-in.• Led successful re-platforming of entire site and migration all existing user data. • Designed and implemented LOLA's first behavior tracking plan, incorporating data from Google Analytics, Mixpanel, and Hotjar. Additional accomplishments include:• Coordinated digital product support for three different product launches. All three launches were completed successfully and on time. • Owned several rounds of A/B testing, ending with a new design for product pages that drove a 20% increase in step conversion.

New York, Ny, Us

• Led BarkShop to its first million dollar quarter. • Worked with development team to rebuild promotions & carts as their own engines, allowing them to be used platform-wide. • Brought a new product, BarkBox Reorders, from design to MVP launch in three weeks. Planned subsequent iterations to increase conversion based on initial data and user testing.

New York, Ny, Us

• Projects included: transitioning from Solr to Elasticsearch, designing a new content tagging system, launching a revised homepage and browsing interface, and rebuilding existing front end in React.

New York, Ny, Us

• Helped lead company-wide transition to Agile methodology and Pivotal Tracker.• Launched PAPER card design and ordering product on iOS; doubled app revenue within five weeks of launch.

New York, Us

Led team of up to 6 including full time staff, temps, and interns. Carried out performance evaluations, training, and mentoring. Co-led launch of company-wide initiative to train all employees on handling customer inquiries; to include creating guides, running training sessions, and encouraging engagement. Co-lead of interview process for all New York candidates. Additionally, answered up to 70 customer inquiries per day.

New York, Us

Handled customer inquiries via online support platform (ZenDesk) of up to 250 per day. Trusted with running lead for new product launches and communicating with external clients for new merchant integrations. Rewrote FAQ’s and managed resolution for bugs and associated customer support issues. Participated in multiple top Next Jump initiatives, including leading the Daily Briefing team and organizing a full-day recruiting event for 40+ candidates.

Boston, Ma, Us

Curator of the Natural Mysteries exhibit; responsibilities include maintaining the exhibit, redesigning displays on a regular basis, and mentoring interns. Also responsible for the “Who Collects” exhibit, which includes interfacing with collectors, handling loan paperwork, and designing/installing the displays. Maintaining the Museum’s archives while focusing on accessioning and re-housing the Museum’s collection of Bradford Washburn-related materials and handling internal and external researchers’ requests. Assisting with the installation and de-installation of traveling and permanent exhibits, working on assorted departmental tasks as needed.

Boston, Ma, Us

Organizing and maintaining the Museum's archives, performing preventative maintenance for various exhibits, accessioning, labeling, and housing artifacts, and processing interdepartmental loan requests.