Emma Dizon Email & Phone Number

Central Luzon, Philippines

Pampanga, Central Luzon, Philippines

• Consistently demonstrate Beepo values: (Agility, Respect, Sophistication, Teamwork, Continuous Improvement and Client Focus) and Customer Experience Standards to internal and external customers, suppliers and partners• Manages a team of recruiters and admins, Overseeing the end-to-end recruitment process of the company• Actively contributes to the TA component of the Beepo Playbook ensuring that changes and updates are rolled out to the team. Any updates are to be rolled out to the Talent acquisition Team in the Weekly Training Meetings• Participates in formal and on the job development and continually seek learning opportunities. Attends and participates in (where possible) team meetings to help understand the business environment and how to contribute.• Explores opportunities for enhancing, revising or modifying existing standards/methods and develops recommendations for change. Support, guide and teach the team how to solve and anticipate problems and develop solutions

Houston, Texas, United States

Quezon City, Ph

• Ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs• Responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positio• Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders• Set team goals and targets and monitor progress against recruitment department metrics. Responsible for measuring team productivity• Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants• Work with hiring manager(s), HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction• Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

Araneta Center Cubao, Quezon City, Ph

• Responsible for overlooking the recruitment process of the Service Delivery Center.• Managing the daily applicant flow and making sure client goals are achieved in a timely manner.• Responsible for end-to-end recruitment of a Multilingual account onsite (sourcing, paper screening, interview, conducting assessments, visa processing, and on-boarding).• Recruitment of Agent level, General and Administrative roles and support roles.• Provide assistance in completing reference checks, background checks, medical exams, and completing paper work for each individual hire.• Responsible for making sure 201 files are completed.• Uses Applicant Tracking Systems especially Taleo to ensure organized candidate movements throughout the application process and hiring.• Conducts Realistic Job Preview (RJP) before an offer is extended.

Ncr - National Capital Region, Philippines

• Worked with 3 Clients - Matrix Resources, 3Ci and The Intersect Group• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Quezon City, Ph

• Account: SiriusXM Satellite Radio• Supervises a team by updating scorecards, reminding and distributing deliverable of each agent/team member• Conducts one-on-one/group coaching and tracks progress in performance of each team member• Conducts motivational talks• Management by walking around (MBWA)• Provides feedback and suggestions to improve individual performance• Conducts team meetings to provide daily, weekly, bi-weekly, monthly, and quarterly updates to the agents• Assisting the Team Manager in preparation and action plans to improve the team’s performance.• Creating action plans necessary for improvement of performance• Directly reports to Team Manager and Senior Team Manager about the team’s performance• Taking supervisor calls escalated by the agents on the floor• Directly assists all agents on the floor by answering questions about processes, tools and products• Providing excellent customer service through phone calls by assisting customers with their issues regarding billing/payments, signal loss, equipment/product problems• Assisting customers about warranty claims and equipment returns• Creating tickets for escalations about billing, warranty, sales and customer service feedback• Creating reports of the team’s performance in a timely manner

Quezon City, Ph

• Front line agent of SiriusXM Satellite Radio• Providing excellent customer service through phone calls by assisting customers with their issues regarding billing/payments, signal loss, equipment/product problems• Assisting customers about warranty claims and equipment returns• Pitching sales for upgrades and/or additional services• Escalating tickets for product issues• Constantly resolving customer concerns to improve SiriusXM services.

Bachelor'S Degree, Mathematics

Activities and Societies: _ * Mathrigal Singers, President (2010-2013) - Chorale, Mathematics Department, College of Science, PNU *.

High School, General Education

Activities and Societies: _ * CFC-Youth for Christ, Youth Representative * Gawad Kalinga Volunteer * SRC Chorale, President * SRC Lyre.