Emma Benstead Email & Phone Number

Responsible for gathering insights from our customers, to understand how they feel about their relationship with Computacenter across all interactions as part of our Global Voice of the Customer Programme. Using those insights to increase advocacy from our customers!

United Kingdom

Gathering insights from our customers to understand how they feel about their relationship with Computacenter and using those insights to drive value, continual improvement and innovation.

Glasgow, Scotland, United Kingdom

Leading a team who gather insights from our customers to understand how they feel about their relationship with Computacenter across all aspects of our Voice of the Customer program and driving action from the insights. Providing the mechanism for gathering the feedback, all aspects of customer feedback design, and the analysis and recommendations on how to act once the data has been gathered. Making recommendations based on the data for action across our UK teams and working with our Group countries to ensure consistency across the program. Supporting our UK Services colleagues focus on the delivery of value and innovation aligned to the strategy of our customers businesses based on our knowledge of the customers, their industry and the feedback we receive through the Voice of the Customer program.

Scotland

Focused on the delivery of long term customer value and how the IT Strategy enables customers businesses.Specializing in Continual Service Improvement, Customer Strategy, the marketing and communication of IT and the customer experience journey. Providing support, consultancy, management information, relationship management and training for a portfolio of customer accounts. The aim is services growth and contract retention without competitive tender by demonstrating the added value that working with Computacenter's people, processes and systems brings. Achievement is by fully understanding stakeholder business needs and aligning improvement planning to those goals.

Scotland

Service Management of Outsourcing Contracts on a variety of customers.Managing the contracts, customer relationships, service improvement and service delivery.