Assistant Manager au Bar Le Marius - all day dining

•Accueil de la clientèle, prise de commandes et service
•Gestion d'une équipe de 10 personnes
•Gestion du service, de l'affluence, des encaissements
•Élaboration des rapports journaliers
•Gestion des plaintes et reconquête client

Le poste d’Alchimiste au sein de la Maison Cheval Blanc St Barth Isle de France est un poste clé de l’hébergement, regroupant les tâches de réception, guest relations et conciergerie. Durant la saison 2021, j’ai pu me familiariser avec de nouveaux logiciels de conciergerie ainsi qu’à de nouvelles techniques d’accueil de hôtes et de gestion des plaintes.

•Accueil de la clientèle et visites de la Maison dans le respect des standards LQA
•Prise et suivi des demandes de conciergerie (restaurants, activités, transferts)
•Facturation, gestion des factures, encaissements
•Élaboration des rapports journaliers
•Gestion des plaintes et reconquête client

Dorchester's Collection Management Graduate Programme has been awarded on of the 'Best Graduate Scheme' in 2017. It consists of a18 months programme with 6-month rotations in Room Division (Front Office, Housekeeping, Guest Relations). The aim of the role is to support supervisor and management to deliver the Ultimate Guest Experience.

The Dorchester Hotel London - 250 Rooms &Suites

Floor Supervisor

♦ Maintained an impeccable level of cleanliness on a floor of 40 rooms
♦ Learnt and taught the housekeeping standards in a luxury property
♦ Managed a team of 6 (room attendants, house porters)
♦ Learnt and ensure the Forbes standards were respected
♦ Personalized rooms and suites according to guest’s preferences


Front Office Agent

♦ Greeted and welcomed guests, check in/out administrative tasks
♦ Presented the hotel and various outlets
♦ Controlled and edited folios
♦ Dealt with complaints and succesfully recovered them

Guest Experience Executive

♦ Handled guest's requests and wishes in cooperation with Concierge
♦ Created and presented daily VIP Arrival Reports
♦ Handled guest complaints in an efficient and timely manner
♦ Pre arrival outreach/ Post stay outreach to enhance guest loyalty
♦ Communicated and coordinates with various departments to ensure guest's satisfaction

Groupe Barrière operates casinos in France, Switzerland and elsewhere in Europe. The group also operates in the French luxury hotel industry and in the catering and leisure industries.

As an intern in the Revenue Management & E-Distribution departement, I :

♦ Managed the online distribution of 3 hotels (Le Normandy 5*, Le Royal 5* and l'Hôtel du Golf 4*), representing 688 rooms & suites
♦ Maintained price parity on all OTAs
♦ Participated to the optimization of the global revenue
♦ Optimized the online distribution of the 3 hotels on GDS, TO and OTAs
♦ Used different software solutions in the hospitality industry (Siteminder, Fastbooking, Opéra)
♦ Took part in the implementation of a new booking engine
♦ Worked in collaboration with the marketing departments to create flash sales and distribute them online

Radisson Blu is an upscale international chain of full service hotels and resorts brand for Radisson Hotels, mostly outside the United States, including those in Europe, Africa, and Asia.
As a Front Office intern in the Radisson Blu Nice ****, I :

♦ Managed guests c/i and c/o, and ensured overall guests’ satisfaction
♦ Worked in collaboration with the housekeeping departments to ensure room availability and room allocation
♦ Handled complaints
♦ Participated to the organization of the UEFA Euro 2016
♦ Managed the arrivals, allowances, allocation of airline
♦ Managed lay-overs
♦ Took part in administrative tasks

Decathlon is a French sporting goods retailer. With over 1400 stores in 45 countries,it is the largest sporting goods retailer in the world.

As a sales assistant in Decathlon, I:

♦ welcomed and advised customers (Running department)
♦ ensured the cleanliness and orderliness of the department
♦ participated to the visual merchandizing
♦ ensure the correctness of prices & promotion