Emma Franco Email & Phone Number

Denver, Co, Us

• Spearhead firm-wide cloud-based technology initiatives to increase operational efficiency by integrating advanced legal and business software systems to automate workflows and enable real-time collaboration and support across legal teams.• Manage firm administration, employee payroll, attorney compensation, conflict management, accounts payable, accounts receivable, and budget reviews while ensuring compliance with an acute attention to detail.• Prepare, monitor, and track legal department objectives. Create metrics and trends on key data points aligned to firm's key objectives and strategic plan, as well as overall legal department success.• Collaborate with marketing and legal teams to deploy targeted digital marketing strategies leveraging digital marketing platforms such as Constant Contact and Google Analytics, achieving year-over-year increases in significant uplift in client intake.

Austin, Texas

• Managed caseload of over 100+ complex immigration cases within a year, achieving a 98% approval rate for clients, while ensuring strict compliance with rapidly changing immigration laws and regulations. Expert knowledge in H-2A, H-2B, H-1B, PERM, TN, B1/B2, H-4, O-1, consular processing, naturalization, and waivers.• Directed and trained a team of 6 paralegals in immigration case management, standardizing procedures that improved legal document processing efficiency by 35%. • Delivered comprehensive training programs on legal software applications and data security protocol to attorneys and paralegals, enhancing firm-wide productivity by 35% through increased software utilization and efficiency.

Austin, Texas Area

• Managed 70+ H-2A/H-2B visa cases through research of current federal policies and regulations, excellent customer service and knowledge of immigration law, and by producing over 90% in visa approvals for clientele. • Prepared teammates for senior roles by facilitating trainings in immigration law and processes, customer relations and onboarding, and leveraging technology and basic IT skills to improve productivity and case management. • Consulted with federal agencies on relevant domestic and international laws and regulations to promote accurate correspondence and legal documents, such as contracts and official statements. • Implemented strategic advertising at expos, seminars, and conferences to successfully recruit new clients and expand firm revenue by 25%.

Various

• Ensured quality services were provided to the service population in crisis situations while maintaining compliance with state and federal standards• Coordinated referrals, service planning and documentation of services for assigned caseload

Austin, Texas Area

• Managed office for a non-profit educational institution, including scheduling onsite and online classes, events, and meetings; booking rooms, media equipment and catering to international students and customers. • Assisted in web development and digital design for effective marketing of services to prospective students; diagnosed and resolved common computer and IT problems. • Conducted statistical analysis of demographic data to develop new marketing strategies for educational programs and services. • Displayed quality bilingual customer service and attention to detail through timely and knowledgeable responses and follow-ups

Lawton, Oklahoma Area

• Ensured quality and appropriate services were offered to minors by supervising all communications involving the minors and ensuring proper protocols were followed• Maintained compliance of established organizational, State and Federal policies and procedures utilizing sound professional judgment• Communicated case management requests/needs and behavioral incidents via internal database and maintained accurate records, files, forms, statistics, and additional relevant information in support of the Mental Health Branch

Austin, Tx

• Provided accurate interpretation and translation services to medical staff in pediatric sub-specialty clinic, including conference interpretation• Promoted understanding of Hispanic lifestyle and culture to medical staff allowing staff to enhance communication with their patients• Maintained doctor-patient confidentiality with regards to all children appointments, conversations, exams, documents, etc.

Austin, Tx

• Facilitated workflow for nurses and doctors and developed new strategies to spearhead patient needs and requests while maintaining excellent customer service• Managed scheduling of both in-office and hospital procedures; included insurance verifications, authorizations, finance information, procedure information and results• Assisted department of Pediatric Endocrinology and Diabetes with Spanish/English translation and interpretation • Handled on-going training as needed for Seton employees on important office policies and procedures• Interviewed qualified individuals for various available job positions within the clinic

Austin, Tx

• Assisted department of Pediatric Endocrinology and Diabetes with Spanish/English translation and interpretation• Scheduled appointments for all providers/locations of ‘Specially for Children Pediatric Endocrinology and Diabetes (English and Spanish)• Coordinated with providers regarding schedules, appointments and confidential medical information of patients• Verified insurance and request insurance authorizations prior to office visits

Tempe, Az

*Conducted language and hearing assessments on bilingual elementary school students in the Arizona public school system.*Collected sufficient research data needed to improve Arizona bilingual education through DRIVES/SSLIC projects.*Trained bilingual testers in the administration of language and hearing assessments.

* Managed and lectured students in basic and advanced computer/ internet skills, social media, Microsoft software, and English proficiency * Translated and interpreted course terminology, activities and software (English-Spanish)* Reviewed and critiqued course work with technical answers, encouragement, and motivation

Bootcamp Certificate, Cybersecurity

CompTIA Security+, Network+, Linux+, Server+, Cloud+, and Certified Ethical Hacker (CEH)

Study Abroad, Brazilian Portuguese

Tefl, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Certificate

Spanish, Spanish

•Completed an advanced Spanish & Medical course at Nueva Lengua Spanish Academy in Bogotá, Colombia (August-October 2013) •Interpreted.

Bachelor Of Arts, Political Science

International Relations, Spanish, French, Hispanic Culture, Political Science

Certificate, International Relations

Spanish, Spanish Language And Literature