Operations Manager
Current- Oversee and manage Shopify and wholesale order fulfillment, ensuring timely and accurate delivery.- Serve as primary liaison with our 3PL, ensuring consistent service level performance.- Identify and resolve operational bottlenecks, developing scalable and effective solutions.- Built lot tracking across multiple warehouses to ensure product traceability.- Lead end-to-end production processes, from planning to delivery, including production tracking and freight coordination.- Oversee ingredient calculations, orders, and production schedules to ensure timely and efficient execution.- Manage supplier relationships, negotiating competitive pricing while maintaining high-quality standards.- Ensure seamless execution of inventory transfers, distributor orders, and production-related freight.- Drive logistics execution in alignment with sales strategy, collaborating with the sales team to meet operational needs.- Lead sales rep onboarding, coordinate market expansion efforts, and manage point-of-sale material logistics.- Generate and analyze detailed sales reports, providing actionable insights to inform business decisions.- Contribute to marketing efforts by assisting with design projects for packaging, social media, and point-of-sale materials.- Support our marketing agency with design updates, discount code management, and website modifications.- Oversee production and delivery of point-of-sale materials, such as signage, fridges, and coolers.- Develop and deliver in-depth reports on sales, distributor performance, Shopify, and other key business metrics.- Maintain and update store locator information, manage important documents, and assist with mailings.- Provide operational support for various ad-hoc projects, assisting senior leadership with key tasks.- Head of our customer service