Emma Gagnon Email & Phone Number

Charlotte, North Carolina, United States

•Led the management of website updates, page installations, and content refreshes. Oversaw the maintenance of practitioner bios, blog creation, comment monitoring and responses, and conducted audits of 200+ pages, implementing necessary edits to enhance web functionality and user experience.•Developed and maintained strong partnerships as a liaison between 14 corporate partners, effectively organizing and managing partner contracts, amendments, documentation, assets, and projects using platforms like ClickUp and Salesforce. Led the creation of marketing assets for collaborative initiatives, facilitated seamless communication between partners and the marketing team, and ensured timely project execution and successful outcomes to align objectives and drive mutual growth.•Managed the development and execution of marketing assets and deliverables for OrthoCarolina clinics, internal teams, and community partners, encompassing graphic design, promotional materials, and blog content.​•Collaborated with the social media team to facilitate discussions with content experts and identify patient story opportunities. Assisted in graphic creation and managed the creation and uploading of email copy to Salesforce, enhancing the organization’s content strategy.

Charlotte, North Carolina, United States

•Bolstered OrthoCarolina's external and internal communications strategies, offering essential support in the day-to-day operations.​•Facilitated cross-department collaboration by leading content updates and maintaining OrthoCarolina's intranet.​•Assisted in management of sports and community partner agreements, ensuring timely fulfillment of deliverables and maintaining strong partnerships.​•Actively sourced patient success stories and media assets, strengthening communication campaigns across channels.

Charlotte, North Carolina, United States

•Collaborated closely with Charlotte FC staff to promptly discern their requirements, facilitating the development of effective game-day/event plans to meet their needs.​•Coordinated with team operations to guarantee the comprehensive fulfillment of game day necessities, creating a well-organized and efficient operational environment.​•Actively participated and co-led in pre-event meetings for game days to align deliverables with expectations, ensuring all elements of the event ran smoothly.​•Adapted to and tackled various tasks as assigned to meet stadium, event, department, and business requirements, demonstrating a commitment to the overall success of the organization.​•Effectively managed the communication and coordination of photographers, media personnel, and other credentialed visitors, maintaining a professional and organized atmosphere during events.

Greenville, South Carolina Area

•Provided fans, boosters, recruits, and the Greenville community with an in-depth look into the program by filming video content for display on social media and other media outlets in the digital marketing community.•Produced highlights, reels, and hype videos using Adobe Premiere, Adobe Illustrator, and iMovie. Also, created team graphics with Adobe Photoshop and Adobe Illustrator•Implemented and created social strategies to promote student and campus interaction with the team and game days. •Promoted community engagement by organizing community service events/projects and highlighted these events via social media, video, and local news and newspaper outlets.

Greenville, South Carolina, United States

•Collaborated with Dr. Cynthia King from Furman University's Communications Department over the summer to spearhead research and paper production, focusing on a comprehensive analysis of the representation of African American culture in Black situational comedies on television across different eras.•Investigated seminal television shows, including The Cosby Show, A Different World, and Black-ish, to trace the evolution of Black portrayals in television before the present day.

Charlotte, North Carolina, United States

•Spearheaded the growth and management of the church's social media presence across multiple platforms, including Instagram, Facebook, X, and YouTube.•Showcased web development and communication skills by enhancing the church’s website and orchestrating the creation of a weekly newsletter to keep the community informed about church developments and events during the COVID-19 pandemic.

Charlotte, North Carolina Area

•Showcased the management of social media platforms such as LinkedIn, Facebook, and X, nurturing existing client connections, and fostering relationships, ensuring exceptional customer service, engagement and satisfaction.•Collected and analyzed fan experience feedback from recent sporting events, organized the data into detailed Microsoft Excel reports, and provided insights to the sports organization, enabling data-driven decision-making