Emma Glass Email & Phone Number

Huddersfield, Gb

Halifax, England, United Kingdom

Halifax, England, United Kingdom

Halifax, England, United Kingdom

Leeds, West Yorkshire, United Kingdom

Responsibilities - Writing press releases, copy and communications. Assisting with brand launches and store events. Utilising Harvey Nichols social media channels and monitoring regional press coverage. Building strong relationships with regional press contacts and bloggers to bring a focus to the brand and its products.

Leeds, United Kingdom

Role - Banking Reconciliation and Supporting In Store Operations.Responsibilities - Investigating and resolving financial variances. Inputting data on Excel spreadsheets and in-house applications. Administering Petty Cash and Cash Advances. Counting and banking takings.

Leeds, United Kingdom

Role - Customer Service and sales.Responsibilities - Advising customer's on the exclusive brands and own-branded food and beverage that Harvey Nichols have to offer. Product knowledge and advising how it can be used. Establishing trusted relationship with customers, upselling to maximise profit and work towards targets. Assisting customer sales, cash handling, and counting tills. Visual Merchandising of new lines to high standards as expected at Harvey Nichols. Replenishing stock.

Leeds, United Kingdom

Role - Representing Arcadia's brands, answering queries and complaints from UK and International Customers via telephone, email and social media contact.Responsibilities - Assisting customers with sales, and styling advice over the phone. Tracking customer's parcels and liaising with couriers to ensure parcels arrive in expected timescales. Dealing with complaints within business processes, managing customer expectations and organising caseload to ensure first time resolution, and liaising with department and management contacts to resolve when outside of my remit. Processing refunds for customers when expectations and procedures are not met. Answering calls to targets on length of call handling and first time resolution where possible.

Portsmouth, United Kingdom

Role - To lead and co-ordinate Administration staff within the University and their partner institutions. Attending overseas visits, to provide support and customer service to the clients. Manage databases and ensure all information is correct and university procedure adhered to.Responsibilities - Leading a team of 3 in administration processes. To ensure smooth communication between Dean's, Senior Lecturers and Students. Develop and maintain relationship between overseas clients and university.Key Achievements - Visits to Abu Dhabi, Greece and Singapore to administer boards to qualify examination marks. Updating and amending administration processes. Managing, organising and scheduling visits to Partner Institutions and Student summer schools. Teaching online unit 'Netiquette' to new international students.

North Harbour, Portsmouth

Role - To update IBM internal systems to track applicants through the recruitment process and ensure they are matched to the correct department.Responsibilities - Administration of Refer a Friend programme, inputting CVs via referrals, tracking through recruitment process and processing reward payments to staff who had referred a successful applicant.

Menswear Portsmouth

Role - Working on the shop floor and welcoming customers to the store, inventory knowledge and styling outfits for customers.Responsibilities - Replenishing stock, and ordering items for customers. Preparing items for sale and assisting with stock counts. Managing stock loss, ensuring customers transactions ran smoothly, and using up selling to maximise profit.

Portsmouth, United Kingdom

Role - Handling customer complaints and assisting till operators to ensure good customer service.Responsibilities - Providing training on new cash processes, processing refunds for customers. Stock control and management. Scheduling cashier breaks. Managing cash flow, cashing up tills and closing down systems at close of business.Key Achievements - Recognition of Customer Service with business awards, promotion from cashier to supervisor.

Coding

A-Level English Literature, History, And Georgraphy

9 Gcse'S Including English And Maths