Global Customer Relationship Manager
CurrentThe single point of contact for all Key Accounts.Establishing and maintaining strategic relationships with customers, from central management to site level. Specialising in the Life Science sector.Providing solutions to customers to reduce carbon footprint and help to reach sustainability targets.Ensuring great communications and improved understanding of customer requirements.Ensuring understanding of customer strategies and sustainability targets. Ensure our engineers are providing great customer service from initial project identification to implementation.Anticipating the future needs of customers through communication. Identifying opportunities to make recommendations of sustainability project to lower carbon consumption.Providing strategic and technical sustainability consultation to customers.Maintaining relationships with key business stakeholders both internally and externally.Managing business expectations and forecasting within the sales team and engineering team.