Emma Grey Email & Phone Number

Redmond, Wa, Us

San Francisco, California, Us

Calendaring & Meetings: Schedule Teams/Zoom meetings, create icebreakers, set agendas, take notes, send summaries, track action items, and coordinate online and hybrid webinars.Project Management: Oversee fundraising campaigns and alumni communications using Asana, managing timelines, tasks, approvals, and deliverables.Web Development: Manage alumni and giving websites, optimizing for SEO. Create and update visually engaging, functional webpages for fundraising campaigns.Alumni Engagement: Lead alumni campaigns, event pages, polls, and webinars. Research best practices and develop quarterly/annual plans to boost alumni engagement.Forms & Surveys: Design forms via Adobe Forms, Microsoft Forms, Google Forms, SurveyMonkey, and Jotform. Analyze and present response data.Data Analytics & Reporting: Implement tracking systems, analyze marketing funnels, and provide insights on user behavior and campaign performance. Create visually appealing reports and presentations.Database Management: Maintain the accuracy and integrity of alumni databases, performing regular cleanups to ensure data health.Graphics Production: Create brand-aligned digital and printed materials (web, email, social media, SMS, letters, postcards, event posters) using Adobe Suite and Canva for alumni and fundraising initiatives.Email Development & Marketing: Design email templates and execute campaigns that optimize brand consistency and audience engagement.SharePoint File Management: Organize and maintain department files in SharePoint for easy access, version control, and efficient categorization.Tech Support: Troubleshoot and support team members using Microsoft 365, Adobe Creative Cloud, Canva, Mailchimp, Hivebrite, Jotform, and WordPress.Executive Support: Provide administrative support to the president, vice president, and directors, managing calendars, scheduling meetings, and coordinating communications.

Bellevue, Washington, Us

Team & Operations Management: Led a team of 30 employees in a high-volume restaurant, serving 400-600 dine-in customers and 100-200 takeout orders daily, generating over $4 million in annual revenue.Performance Improvement: Transformed a low-performing location with poor reviews and high employee turnover into a high-functioning, motivated, and cross-trained team. Achieved consistent 5-star online reviews for excellent service within 6 months by enforcing SOP compliance and fostering team cohesion.Cost & Productivity Optimization: Reduced labor costs by cross-training front-of-house (FOH) and back-of-house (BOH) teams. Established a daily reporting process and trained staff to communicate effectively between day and night shifts, resulting in increased efficiency, reduced waste, and minimized errors.Leadership Development: Trained 2 general managers, 5 assistant managers, and 7 shift leads, developing strong leadership team.Recruitment & Scheduling: Managed full-cycle recruitment and hiring processes, created and published weekly schedules 2.5 weeks in advance, ensuring smooth staffing and operational coverage.Inventory & Reporting: Oversaw daily and monthly inventory management, ordering, and timesheets. Produced weekly sales projections, daily sales and labor reports, and implemented quarterly management and training plans.Operational Excellence: Applied lean, 5S methodologies, and Kaizen principles to streamline processes.Administration & Compliance: Only general manager in company history to receive a 100% score on the administration and compliance portion of the internal audit, by ensuring all county, state, and city licenses, permits, and certifications for the business and every employee were up-to-date.

Team & Operations Management: Led a team of 25 employees in a high-volume restaurant with over 2-hour wait times on weekends, serving 350-550 customers daily and generating $3+ million in annual revenue.Scheduling & Inventory Management: Managed staff scheduling, inventory control, weekly supply orders from 7 vendors, and daily cash deposits, ensuring efficient operations and cost management.Vendor & Customer Relations: Maintained strong communication and positive relationships with vendors and drivers to ensure timely, accurate deliveries.Customer Relationship Management: Cultivated and maintained relationships with approximately 200 restaurant regulars, ensuring a personalized and memorable dining experience.Training & Documentation: Developed comprehensive training manuals for both front-of-house (FOH) and back-of-house (BOH) teams. Trained new hires to ensure smooth integration and high performance.Bilingual Communication: Provided daily translation and interpretation services between Japanese and English-speaking staff, ensuring clear communication and understanding across language barriers.Reporting: Prepared and submitted daily sales reports in Japanese to the CEO and upper management in Japan.Crisis Management & Adaptation: Successfully organized and set up operations for takeout dining when Covid dine-in ban hit Seattle, leading a restaurant that had never previously offered takeout to maintaining the #1 spot on UberEats for 7 months.

Seattle, Wa, Us

Processing legal documents (collections, unlawful detainer, foreclosures, family law, small claims, etc.) from corporate and individual customers for filing with courts and/or service of process in all 50 states, creating training curriculum and documentation, coordinating teams to optimize workflows and communication, and training new hires.

Created and managed 100+ websites (using Movable Type, WordPress, HTML, CSS) website branding, social media set up and management, writing content, proofreading, editing, photography.

Lewisville, Texas, Us

Taught Classical Latin to grades 6-7.

Executive secretary to the CEO. Daily tasks included- managing calendar of appointments- composing/translating/proofreading correspondence in English and Japanese- arranging detailed international itineraries for CEO and partners- preparing agendas for meetings with overseas partners- proofreading documents for setting up subsidiaries in Tokyo for American and European companies- cross-cultural communication coaching

Taught private and group classes to professionals: pronunciation, reading comprehension, cross-cultural communication coaching, proofreading/editing medical and scholarly journal articles, business letters, and legal documents.Tutored children from ages 2-18, teaching pronunciation, phonics, grammar, reading, and writing/composing essays.Created courses and prepared curriculums for children's classes and corporate ESL programs.