Emma Guidry, Mslhrd Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, La, Us

Remote

- Development of business plan for establishment of training department, which outlined objectives, targets, processes, and initiatives for the department and methods of achievement. - Creation of content and materials for instructor-led sales training, as well as virtual modules, manuals, and presentations related to both job-related and personal development topics. - Creation and distribution of companywide monthly newsletter, highlighting successes of salespeople, departmental wins, and monthly KPI reports. - Collaboration between departments and with all levels of employees, from interns to C-suite executives, to further the reach of the training department, ensuring efforts were in-line with company values and benefitting all levels of the organization.

Baton Rouge, Louisiana, United States

- Facilitated a train-the-trainer initiative to empower client trainers in the proficient development and delivery of training for agency users. Ensured comprehension and proficiency among users in utilizing FAST's software solutions.- Conducted training sessions for elected and appointed officials of the Louisiana Department of Revenue, designed test scenarios, and orchestrated testing endeavors to ensure that the software was functioning as desired by the client. - Developed comprehensive training curricula and documentation, encompassing job aides, guides, and help articles.

- Performed LMS administrative functions, including the creation of learning paths, management of user enrollments, program pages and integrations. - Created interactive online learning courses with a variety of Learning Management Systems and content creation tools. - Developed and implemented new strategies to ensure user engagement goals are met, in coordination with L&D managers. - Created and maintained instruction manuals for staff for developing/formatting LMS pages, new products, and other commonly used features. - Kept current on best practices in instructional design with a focus on inclusive design and accessibility.

- Assisted in the design and delivery of learning and development programs, including training modules, workshops, and e-learning courses, aimed at developing employees' skills and knowledge, with an emphasis on diversity, equity, and inclusion programs. - Assisted in training and on-boarding employees with positions ranging from from new hires to primary leaders within the organization.- Collaborated with subject matter experts, trainers, and other stakeholders to create and maintain training materials, ensuring accuracy, relevance, and alignment with organizational goals and values.- Analyzed trends in program effectiveness to evaluate the success of training programs and identify areas for improvement, resulting in increased employee engagement, productivity, and satisfaction.

Baton Rouge, Louisiana, United States

- Developed and conducted informative and engaging campus tours for prospective students, families, and other visitors, providing detailed information on campus resources, programs, and facilities.- Demonstrated exceptional communication skills, utilizing active listening and empathy to connect with visitors and address their concerns and questions.- Collaborated with admissions team and other stakeholders to create and deliver engaging presentations and events, resulting in increased enrollment and retention rates.- Maintained up-to-date knowledge of campus and university policies, programs, and initiatives, and provided accurate and relevant information to visitors, resulting in high satisfaction rates and positive feedback.

Baton Rouge, Louisiana, United States

- Provided customers with an energetic, uplifting, and positive experience. - Collaborated with team members to offer exceptional customer service to differentiate and promote the company brand. - Balanced the needs of many customers simultaneously in a fast-paced environment. - Educated customers on product and service offerings.

Youngsville, Louisiana, United States

- Edited and proofread a high volume of content, ensuring accuracy, clarity, and consistency of tone and style.- Worked collaboratively with writers and other editors, providing constructive feedback, suggestions, and guidance to improve the quality of their work and meet deadlines.- Developed and maintained editorial standards and guidelines, ensuring consistency in grammar, spelling, punctuation, and formatting across all content types.- Managed multiple projects simultaneously, prioritizing tasks and communicating effectively with writers and other editors, resulting in high-quality deliverables and high client satisfaction rates.

Youngsville, Louisiana, United States

- Developed and delivered powerful motivational speeches to high school students, utilizing persuasive techniques and engaging storytelling to inspire and motivate audiences.- Collaborated with a team of seven student leaders to create and implement fun and impactful events and programs for the school, resulting in increased student engagement and enthusiasm.- Led a team of five students, providing mentorship and guidance to help them develop their public speaking skills and deliver impactful speeches to their peers.- Spearheaded the creation of and hosted monthly Open Mic events in the on-site blackbox through which students were given an opportunity to perform for their peers.

Lafayette, Louisiana, United States

- Created and delivered engaging motivational speeches to audiences of middle and high school students, inspiring and encouraging them to pursue their goals and aspirations.- Conducted thorough research on topics relevant to the target audience and incorporated appropriate anecdotes and humor into speeches to connect with students on a personal level.- Collaborated with program administrators and educators to tailor speeches to specific themes and events, resulting in positive feedback from both students and staff.

Master Of Science, Leadership And Human Resources Development, 4.1 Gpa - Summa Cum Laude

Activities and Societies: Musical Theater Club Geaux Green Club

Graduate Certificate, Workforce Development, 4.1 Gpa

Bachelor Of Interdisciplinary Studies, Concentrating In Communication Studies, Leadership Development, Sociology, 3.72 Gpa - Cum Laude

Activities and Societies: President of Laville Hall Community Council Officer of Creative Writing Club Improv Club Geaux Green Club.

High School Diploma, 3.97 Gpa

Activities and Societies: Arts Appreciation Prefect Spiritual Life Prefect President of Creative Writing Club President of Drama / Improv.