PROFESSIONAL INVENTORIESPassionate about providing an exceptional property inventory management service to the very highest quality, we know just know long a professional inventory really takes. We understand the importance of a commitment to meticulous detail to protect both the landlord and tenant. What’s more, we appreciate the need for consistently fair and accurate reporting, as well as tact and diplomacy. Our market-leading number one software, experience and and training enables us… Show more PROFESSIONAL INVENTORIESPassionate about providing an exceptional property inventory management service to the very highest quality, we know just know long a professional inventory really takes. We understand the importance of a commitment to meticulous detail to protect both the landlord and tenant. What’s more, we appreciate the need for consistently fair and accurate reporting, as well as tact and diplomacy. Our market-leading number one software, experience and and training enables us to produce the most in-depth, concise, forensic, and impartial reports available. Work with us and you will feel the difference compared with other property inventory companies.OUR EXPERIENCEMore than 27 years’ experience in Property Management, Property Inspections, Block and Facilities Management, Student Lets, HMO’s and Leaseholder Management.12 years’ experience in home safety and risk assessments, the housing health and safety rating system (HHSRS), and legionella awareness.Highly experienced theory and practical trained and accredited, including: RICS – ILM – IRPM – ARLA – CIHMembers of the Chartered Institute of Housing, Association of Independent Inventory Clerks, Institute Of Residential Property Managers, Institute of Professional Inventory Clerks and Association of Professional Inventory Providers™.Professional, Courteous, Diligent, Meticulous, Reliable, and EfficientExpert knowledge of Tenancy Deposit Schemes and Alternative Dispute Resolution, as well as dealing with landlords and tenants.Expert knowledge in Housing Act, Localism Act, Tenancy law, Leasehold Law Show less

Conducting a full in depth review of current leasehold service

Conducted a full review of residential leasehold housing management and maintenance services; developing and leading the implementation of a detailed and comprehensive Service Improvement Action Plan to deliver significant change, regain public confidence, and ensure service viability and value for money whilst achieving sector best performance.Key Achievements:• Led the Leasehold Services Team and produced the Leaseholders Handbook; embedding a new customer focused work ethic… Show more Conducted a full review of residential leasehold housing management and maintenance services; developing and leading the implementation of a detailed and comprehensive Service Improvement Action Plan to deliver significant change, regain public confidence, and ensure service viability and value for money whilst achieving sector best performance.Key Achievements:• Led the Leasehold Services Team and produced the Leaseholders Handbook; embedding a new customer focused work ethic, delivering a major improvement in overall service provision and significantly improved levels of customer satisfaction.• Successfully implemented new systems, policies & procedures with six figure annual savings from unpaid accounts and minimised loss prevention from a six figure sum of arrears.• Introduced a fair charging system under the terms of the lease for management and administration fees enabling significant new fee collection annually.• Introduced a fair charging system under the terms of the lease for management and administration fees enabling new fee collection of up to £75k per annum.• Provide advice, support and training to the Commissioners, Operational Directors and operational teams in the accurate interpretation of leases, their implementation and delivery of all management and contracted out maintenance services; ensuring compliance with all statutory and regulatory requirements.• Managing overall control of all cost heads, producing budgets and accounts for presentation.• Creating new leases/licence agreements and ensuring all covenants are adhered to.• Simplifying outdated license agreements and leases with a new easy read format. Show less

Appointed to oversee and audit year end reconciliation's and account management for 4,000 Leasehold accounts.

Managed a 6,000 property portfolio of residential property including mixed tenure estates and tenancy management. Highlights included:• Winner of "Highly Commended Leasehold Service of the year 2013"​ at the National Leasehold Awards and the only Local Authority to be shortlisted.• Created a new leasehold and shared ownership service after consultation with the leaseholders. This new customer-centred service decreased arrears on repairs, service charges and rent to 0% for 2 years… Show more Managed a 6,000 property portfolio of residential property including mixed tenure estates and tenancy management. Highlights included:• Winner of "Highly Commended Leasehold Service of the year 2013"​ at the National Leasehold Awards and the only Local Authority to be shortlisted.• Created a new leasehold and shared ownership service after consultation with the leaseholders. This new customer-centred service decreased arrears on repairs, service charges and rent to 0% for 2 years running 2013 and 2014 setting the national benchmark.• Introduced a fair charging system under the terms of the lease for management and administration fees enabling a collection of a substantial amount of fees per annum.• Closure of over £1m in sales for residential and commercial council property.• Achieved 100% of Major Works Contracts fulfilled, invoiced and accounts paid.• Implemented new "report and repair" pilot across 100 estates to improve repair turnaround times.• Developed, consulted and implemented new management and admin charges in line with the lease to significantly increase the amount the council collected in these fees.• Managing Right To Buy applications from application to completion.• Created both commercial and residential leasehold forums to advise and support residents. Show less

Managing 13 accommodation projects across Lincolnshire, Northamptonshire, Cambridgeshire and Norfolk.● Managing volunteer committees and fundraising throughout projects.● Consultation on policies and procedures.● Development of Support planning, risk and needs assessment and risk management.● Managing and chairing volunteer committees and fund rising throughout projects.● Development of Support planning, risk and needs assessment and risk management.

ASB tasking group and supported housing advocate promoting neighbourhood policing model and setting up inter agency strategy for dealing with vulnerable people whose homes are used for criminal/ASB activity without their consent.● Managing improvement loans/grants and administering repair and maintenance programmes● Managing anti social behaviour, collecting information, referring cases to the neighbourhood ASB team and attending courthearings● Dealing with breaches of… Show more ASB tasking group and supported housing advocate promoting neighbourhood policing model and setting up inter agency strategy for dealing with vulnerable people whose homes are used for criminal/ASB activity without their consent.● Managing improvement loans/grants and administering repair and maintenance programmes● Managing anti social behaviour, collecting information, referring cases to the neighbourhood ASB team and attending courthearings● Dealing with breaches of tenancy/leasehold agreements culminating in possible evictions● Dealing with abandoned tenancies, squatters and unauthorised occupiers, hard to lets, voids, rents arrears, sensitivelettings and exchanges Show less