Emma Smith Email & Phone Number

London

Dublin, County Dublin, Ireland

My role involved the strategic management and development of a portfolio of 20 corporate key accounts, with individual transactions ranging up to €500M. This included the effective structure of complex syndicated loans, while effectively mitigating risk and ensuring regulatory compliance.Critical to my success, has been the ability to collaborate effectively with diverse stakeholders and cross-functional teams, while providing mentoring and coaching to the team to aid skill… Show more My role involved the strategic management and development of a portfolio of 20 corporate key accounts, with individual transactions ranging up to €500M. This included the effective structure of complex syndicated loans, while effectively mitigating risk and ensuring regulatory compliance.Critical to my success, has been the ability to collaborate effectively with diverse stakeholders and cross-functional teams, while providing mentoring and coaching to the team to aid skill development.Highlights included… - Delivered major refinances and complex deals to deadline and exacting standards, with individual transactions fees of five-figures plus.- Steered the Escrow business, involving oversight of critical client transactions.- Guided third-party agencies in the delivery of services to non-Bank of Ireland lenders.- Applied a customer-centric approach to improve service delivery and retain all corporate clients, despite significant competition. Show less

County Dublin, Ireland

County Dublin, Ireland

Promoted to CRM, where I was successful in establishing positive and sustainable client relationships as well as delivering comprehensive operational banking support, across a diverse, global corporate portfolio. I was recognised for my focus on continual improvement and best practice, including the introduction of new systems and processes to enhance service delivery aligned to stringent controls and risk mitigation policies.Highlights include:- Troubleshooted complex and escalated… Show more Promoted to CRM, where I was successful in establishing positive and sustainable client relationships as well as delivering comprehensive operational banking support, across a diverse, global corporate portfolio. I was recognised for my focus on continual improvement and best practice, including the introduction of new systems and processes to enhance service delivery aligned to stringent controls and risk mitigation policies.Highlights include:- Troubleshooted complex and escalated client queries, applying strong critical-thinking and communication skills to turnaround and optimise the customer experience.- Migrated customers from manual payments to an online platform, decreasing monthly workload by 50% and greatly reducing the risk of fraudulent payments and operational risk events.- Eliminated gaps in payment call-back procedures via a new tracking system, cascaded information to the CRM team and contributed to reductions in fraud risk. Show less

Mullingar

Brought on board to efficiently manage cash services for both personal and commercial clients, including responsibility for document processing, system updates, performance reporting and cross-functional collaboration.Highlights include… - Established a closing commercial cash process that ensured customer lodgements were processed more accurately and efficiently.- Introduced a telephone banking process for clients requiring cash services that minimised time spent during in-person… Show more Brought on board to efficiently manage cash services for both personal and commercial clients, including responsibility for document processing, system updates, performance reporting and cross-functional collaboration.Highlights include… - Established a closing commercial cash process that ensured customer lodgements were processed more accurately and efficiently.- Introduced a telephone banking process for clients requiring cash services that minimised time spent during in-person banking visits. Show less

Diploma In Compliance

Professional Diploma In Financial Services, Banking And Financial Support Services

Professional Diploma In Finance Advice (Qfa), Banking And Financial Support Services