Emma Hartley Email & Phone Number

Sheffield, Gb

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Sheffield, United Kingdom

- Delivery / implementation of strategic change using project, change and service design approaches, organising and coordinating activity, proactively monitoring progress and resolving issues- Development and implementation of change management approaches, including identification and management of change risks, coaching sponsors, developing communication plans and managing resistance. Creation of TUoS service design approach- Team leader and line management of multidisciplinary team, development of team principles, standards and positive ways of working- Stakeholder engagement and management including negotiating, influencing and communicating with University Executive through to front line staff in order to effectively deliver lasting change- Project oversight, including risk and benefits management, monitoring of project plans and development of mitigating actions / interventions where required. Development and presentation of reports, project and change documents, governance papers and project documents to a range of stakeholders

Sheffield, United Kingdom

- Led the implementation of the first student systems go-live, Prospective Student Engagement, providing leadership, key decisions and prioritisation of work. Oversaw development of user stories, process maps and user testing- Quickly learned new project methodology such as Agile project management, adapting quickly, providing lessons learned to iterate approaches for the wider programme- Negotiated with senior management for project resource (Subject Matter Experts) and used strong communication, relationship building and influencing skills to create buy in for the new service delivery model- Engaged stakeholders at all levels to identify needs, design the new service, gain buy-in and prepare for adoption of the new service, including the design and delivery of roadshows, drop in sessions, regular communications and workshops- Identified the change required to embed the new service and oversaw the development of user guides and training

Sheffield, United Kingdom

- Designed and managed a comprehensive volunteer programme for TUoS graduates, including recruitment, training and recognition activity and processes, increasing the number of volunteers threefold in two years- Identification of, and relationship building with, senior executives and organisations in order to provide staff mentors, skills workshops and work experience opportunities to students- Developed and delivered high impact events and activities for alumni in all sectors, from trainees to Chief Executives, including aspiration raising work place visits and co-creation of mentoring scheme. One activity shortlisted for a Times Higher Education Award- Created buy in and engagement from staff in order to effectively capture data and embed a consistent approach to alumni engagement, through development of strategy, principles, processes and sharing of best practice- Use of CRM to identify, record and create impact reports- Development of sector network and new benchmarking activity with peer institutions

Sheffield, United Kingdom

Specialising in stakeholder management, communications, service design and leading change in complex political environments. Clients have included Derbyshire Community Health Services and Australian National University.- Identification of training needs, design and delivery of training programme to increase motivation, wellbeing, resilience, communication and teamwork skills- Design and delivery of communications, staff survey and evaluation- Development of service vision and identification of activities to overcome service challenges- Review and recommendations relating to collateral, processes, strategy and plans

Manchester, United Kingdom

- Assessed the needs of academic departments and delivered alumni volunteer activity to support University’s Agenda 2020 strategic plan. Target of 15 activities in year 1 exceeded with the delivery of 72 activities.- Effective and efficient customer service for graduates and staff, responding to enquiries.- First point of contact for colleagues within 15 academic departments to provide information, advice and guidance, including advice on alumni engagement strategy, communications and events.- Recruitment of volunteers using database to identify appropriate individuals and writing clear communications to set expectations of volunteer role. 976 volunteers recruited in year 1, with 22% going on to donate or volunteer again in year 2.- Persuasive negotiation and influencing skills to collate, and accurately record, alumni interest and involvement from departments on a CRM database to enable effective stewardship and reporting.- Effective relationship building, creating trust, cooperation and effective partnerships across the University to deliver institutional aims and objectives.- Communication with variety of internal and external stakeholders; formal and informal use, as appropriate, of social media, website, email, letter, presentations, meetings, reports.- Relationship manage key alumni and high profile staff, to ensure professional and effective communication and appropriate engagement and reporting.

Manchester, United Kingdom

- Implemented regular giving programme targeted at MBS alumni, including telephone campaigns, website presence and direct mail; raising £17,000 (pledged and received) in year 1- Recruitment, training and supervision of Student Callers; initiated and implemented new interactive training programme and motivation techniques in calling shifts.- Designed and prepared campaign and marketing materials, including telephone script, fundraising letters, coordinated brief and production of leaflet and banners.- Administrative duties, including maintaining up-to-date and accurate alumni records and handling general enquiries.- Produced performance reports and undertook benchmarking exercises to identify best practice.- Assisted stewardship of donors through writing content for publications and collecting feedback.

Birmingham, England, United Kingdom

- Supervision of volunteers, including motivating, trouble-shooting, offering guidance, advice and support- Training and development of volunteers and beneficiaries. Initiated and implemented CV and team building sessions, delivered a new trip to University to raise aspirations of beneficiaries and developededucational resources.- Programme delivery to 135 young people in 6 secondary schools. - Event management including concept, planning, delivery and evaluation, and liaising with businesses and partners. Design and coordination of “The Ultimate Challenge” involved 62 young people and adults reaching 600 members of the public in three hours to support the Co-operative’s “Truth About Youth” campaign – this became an annual event and replicated across the country as a result of the success.- Initiated and relationship managed partnerships with external organisations such as funders, businesses, schools and local councils.- Preparing reports and applications to funders, such as end of year evaluation to The Co-operative Foundation, and funding application to Birmingham RAG Society.- Media and PR activity, including press releases, website articles and social media; given responsibility for national Envision social media during Head of Communications’ annual leave.

Birmingham, England, United Kingdom

- Elected full time sabbatical officer, demonstrating effective leadership and relationship building.- Provided democratic, political and strategic leadership, and responsible for all matters related to the running and management of 160 student volunteer groups, including problem solving, reward andrecognition, discipline and support.- Developed provision of student personal development opportunities; initiated and delivered bespoke skills training such as “Marketing your Society” and employability workshops - Key stakeholder relationships including University, alumni and external partners such as media and NUS.- Event and campaign management; including the design of “Equal Payday” debate and “Know Your Guild” campaign to promote the services and benefits available to students and recruitment to volunteering opportunities.- Written communication skills; organisation and departmental strategic planning documents, blog to ensure accountable to constituents, project funding proposals,- Recruitment of staff including shortlisting and interviews, and presenting at staff training and inductions.

Birmingham, England, United Kingdom

- Event management and support- Develop commercial relationships- Produce marketing materials and publication copy- Supervision of student staff- Build relationships with current and potential donors- Data inputting (Raiser’s Edge and corporate website)- General administrative duties

Bsc Business Management, Business Administration And Management, General, 2:1

Activities and Societies: Carnival Raising and Giving Society Publicity Officer, Business School Student Representative

Teaching English As A Foreign Language, Teaching English As A Second Or Foreign Language/Esl Language Instructor

During the classroom based courses, you will be introduced to the world of teaching English as a foreign language with warmers.

Beginners French - Language Experience For All Programme, French Language

By the end of the course, students should be able to perform at Level A1/A2 of the Common European Framework. A2: Can understand sentences.