Microsoft CRM and Power Apps developer specialising in Power Automate, canvas and model-driven apps.

IT infrastructure consultant responsible for building and deploying technology platforms that improve employee mobility, productivity, collaboration and security.

Office 365 Administrator (Exchange, SharePoint, Teams, Azure AD, Security and Compliance) and Solarwinds Orion Network Performance Monitor Administrator. Deployed Microsoft Teams and SharePoint sites across All Hallows', including the full migration of organisation files from NAS to the cloud. Supported the Manager of Knowledge Management and Digital Identity with the implementation of system processes and resources. Responsible for the implementation of school-initiated projects, including documentation, ICT and other related school operations as directed.

Provided level 1/2 technical support to staff and students.

Casual IT support role

Provide level 1/2 technical support for MacOS, iOS and Apple hardware (computers, networking devices, iOS devices, Beats audio, Apple Watch) to consumer, education and business level customersHandle escalated questions and cases from level 1 technical support, other departments and external clients via telephone that usually focus on specific product segments (hardware and software)Escalate emerging/trending technical issues to the regional Engineering department (Asia Pacific) and liaise with both Engineering and the customer until a resolution is foundIdentify improvement opportunities for business operations and technical troubleshooting processes through reviewing and recommending changes to the company knowledge base and related proceduresProvide ongoing mentoring to fellow advisors and new employees, including the development of training resources and hosting/participating in live sessions