The Training and Development Manager is a key member of the Human Resources Leadership Team who oversees the creation, deployment maintenance and measurement of scalable programs for on-boarding, training, and promoting the growth of all employees across the business, leveraging multiple live and virtual platforms for delivery.- Maintain training pulse in the business by staying up to date with needs, industry trends, and best practices- Develops and leads the rollout of the company training culture- Design appropriate training schedule and strategies based on individual and group needs- Works closely with the CHRO and other executives in developing programs that align with company initiatives

Influence and change company culture of learning and development Work with key stakeholders to provide professional development opportunities and resourcesDevelop training and onboarding curriculumProvide live and online training for ERP SoftwareLead conversion of online learning system to new platformLead and assist with organization and event planning of National Sales Conference

Leading and mentoring RF Warehousing conversion and go-live activitiesLeading and managing corporate projects involving the roll-out of ERP software solutions, and new distribution center business modelsTravel to various branches to complete operational assessments with personnel and develop plans to improve, reach, and maintain company-wide operational goalsDeveloping and implementing improvements to Crescent Electric Operating ProceduresPreparing training material and training classes to branch personnel on Crescent Electric Operating ProceduresBuilding on-boarding tools for new hires, including curricula, web-based training tools, and role-based training toolsTraining and supporting all responsible functional areas of Crescent Electric Supply sales and distribution centersComplete quarterly metric analysis of branches and operational values to inform and gauge inventory accuracy and operational performance

Write system and process documentation for training purposesRecord training videos for online resourcesDefine and assist with development of client training resourcesCreate and support advanced reportsProvide internal and external support for variety of technical and training issuesAct as advisor and support for clients in their Cartegraph journeyTrain and advise Level 1 support specialistsTroubleshoot client site accessibility issuesSubmit software issues to development team and work to aid in replication of issuesTroubleshoot SQL, GIS and other range of technical situations Help define and refine Support departmental processes

Support hotline and email inbox covering 500 plus clients nationwide with varying technical skillsRecord training videos for online resourcesTeach client-side training courses covering program functionalityCreate and support advanced reportsAct as advisor and support for clients in their Cartegraph journeyAttend product development brainstorm sessions to offer feedbackLean process map exercises to define Support department’s processes

I work with other students to support the Classroom Technology Hotline during the workweek as well as support and maintain classrooms and computer labs around campus.

I worked with Supply Chain Processes to aid in the compliance of Rockwell Collins regarding various environmental regulations including REACH and EU RoHS. I also helped map several processes and publish documentation regarding EU RoHS.

I worked with fellow students to produce all the baked goods supplied to several campus cafeterias and convenience stores.

Worked with various engineering groups to accomplish any tasks they needed support for. Ended internship working with Commercial Systems on the Bombardier C Series rig testing. I wrote test code, performed tests, and was a supervisor for third party foreign national testing on the rig.