As an HR Consultant with a passion for the Hospitality and Retail industries, I specialise in providing strategic HR consulting, strengthening employee engagement, improving HR processes and procedures, implementing HRIS solutions. I partner with clients to design and execute HR initiatives that drive business success and foster a high-performance culture.✅ HRIS Implementation: Seamlessly integrating advanced technology platforms to optimise HR processes, I design and configure HR systems that cater to your specific needs, enhancing operational efficiency.✅ Change Management: Navigating organisational restructures and redundancy programmes with resilience, I develop strategies, communication plans, and training materials to maximise employee engagement and acceptance during change.✅ Strategic HR Consulting: Assessing your unique HR needs, conducting audits, and analysing workforce data, I create customised strategies that drive organisational growth and cultivate a thriving environment.✅ Talent Acquisition: In the quest for top talent, I manage the entire recruitment life cycle, from job analysis to onboarding, ensuring your team is fueled by the best individuals across various industries.✨ Leadership Development: Unlocking leadership potential, I design and deliver comprehensive programs focused on effective team leadership and driving business growth. From needs assessments to ongoing coaching, I empower leaders to reach new heights.Lets work together to take your Hospitality or Retail business to unprecedented success. Let's embark on a journey of transformation together! 🌟

As a senior HR professional, I held a highly influential and agile role reporting to the HR Director. My main responsibility was leading the people agenda across 30 leisure clubs, transforming people and business strategies into impactful initiatives. I partnered with regional managers to develop and deliver ambitious talent plans, ensuring the organisation was future-proofed through robust succession planning.One of my key focuses was creating accelerated career paths for ambitious individuals, aligning them with the organisational agenda to drive high-performing results. I also coached managers to establish a stretching, and focused performance culture. Alongside this, I managed complex employee relations cases and tribunals to minimise risk. I acted as an ambassador of culture, implementing and celebrating organisational activities.A significant contribution of mine was in driving employee engagement and maintaining our position in the Times Top 25 companies to work for. I constantly challenged and influenced the organisation to pursue continual improvement in people, individual effectiveness, and organisational performance. I relied on data insights to support the implementation of effective people initiatives.Additionally, I took charge of driving diversity and inclusion plans, implementing interventions and practices that yielded positive results. I managed and executed HR and change projects, including those related to GDPR, large-scale consultations, TUPE, Mental Health. I also designed various learning modules focused on perfect induction, mental health at work, and GDPR compliance.Overall, my role demanded strategic thinking, strong leadership skills, and an in-depth understanding of HR best practices. I successfully managed complex projects, ensuring compliance with legal and regulatory requirements while driving positive change and contributing to the overall success of the organisation.

This role necessitated close collaboration with the senior management team to ensure that the HR strategy aligned seamlessly with the overall strategy of the company. Throughout my tenure, I focused on various aspects of HR.One of my core responsibilities was to improve recruitment and retention within the company. I streamlined and updated the recruitment framework, ensuring its alignment with industry best practices. I was able to implement new HR processes through the central team, preparing them for the integration of a new system. I rolled out comprehensive talent programs throughout the organisation. These initiatives were designed to drive succession planning, ensuring a pipeline of skilled individuals capable of taking on key roles in the future. To equip managers with the necessary skills, I developed and delivered training and coaching sessions. Furthermore, I designed a management training program that utilised a combination of face-to-face and online learning modules.Employee satisfaction played a vital role in a positive work culture and ensuring the long-term success of the organisation. I conducted a thorough review of the existing reward and recognition schemes and implemented enhancements. By developing a robust feedback mechanism and actively seeking employee input, I facilitated the creation of a more engaging and motivating work environment.As Head of HR, I played a crucial role in driving change management initiatives within the organisation. I introduced a behavioural framework that promoted the desired company culture, fostering a sense of shared values and goals among employees. By leading change management projects, I ensured that all stakeholders were actively engaged and communicated with throughout the process. This facilitated a smooth transition and minimisation of potential resistance to change.

As an HR professional, my primary focus was on supporting the Senior Management Team and ensuring the company's business objectives were achieved. I aimed to enhance organisational effectiveness and managed succession planning to facilitate smooth transitions for key roles.I Lead complex HR projects. I designed and implemented development programs to foster employee growth and skills enhancement. I also created digital learning modules for accessible and interactive learning opportunities. Guiding and managing changes to company policies and workforce planning aligned with business goals. Building effective relationships with internal and external stakeholders contributed to establishing credibility.Providing ongoing training and coaching to managers was essential. I empowered them with HR knowledge and best practices to navigate challenges and make informed decisions. I promoted the company's mission and culture internally and externally to ensure a positive representation.Recruitment and selection supported company growth. Proactive identification and selection of candidates for key roles maintained a strong leadership team. Thorough assessments and interviews ensured the selection of qualified individuals aligned with company values.Managing complex employee relations cases involved addressing sensitive issues and resolving conflicts. I provided guidance to managers, encouraging a positive work environment. I supported performance management, providing feedback, setting goals, and implementing improvement plans for development.Collaboration with regional managers contributed to employee engagement, recruitment strategies, upskilling programs, and change management efforts.I implemented CPL Learning, a comprehensive training platform, and designed new training modules. This facilitated continuous learning for employees at all levels. I developed a management training program combining face-to-face and online modules to enhance leadership skills.

In my position as a manager within a multi-site business, I reported directly to the Head of HR and had the responsibility of overseeing a team of six HR Advisors. My role encompassed various essential tasks, including serving as a business partner to the Head Office Team to ensure the implementation of appropriate people plans that aligned with the business objectives.I provided a comprehensive range of HR services and activities to the company, such as facilitating organisational change initiatives and exerting influence on senior management. I guided and supported managers by leveraging HR best practices and addressing employee relations matters, delivering solutions and outcomes that aligned with HR KPIs and Balanced Scorecards.Additionally, I proactively fostered employee engagement and performance improvement through leadership development initiatives. I spearheaded talent management and succession planning efforts across the organisation, oversaw annual salary reviews and bonus structures, and managed the growth and development of the HR Advisor team.I also took on various HR project responsibilities, including conducting reviews of HR software, implementing salary sacrifice programs, and assessing HR processes. One notable undertaking involved the full configuration and management of Fourth Hospitality—a comprehensive HR, scheduling, and payroll system. Furthermore, I supervised the configuration and management of CPL Learning, which entailed the implementation of new learning modules and overseeing the entire annual performance review process online.Throughout my tenure in this role, I acquired valuable skills in business partnering, HR services, leadership development, talent management, project management, and team management. These skills enabled me to excel in my position and make substantial contributions to the company's overall success.

In my role, I had the responsibility of overseeing a team of 200 permanent staff members and up to 1000 seasonal temps. I actively contributed to the strategic direction of the organisation by closely collaborating with the HR Manager and senior leaders, ensuring that our HR practices were aligned with the overall goals of the company.As the main point of contact and expert resource for employees and managers, I played a crucial role in the day-to-day operations of the HR department. I provided guidance on various HR matters, including performance management, recruitment, and employee relations. One of my key contributions was driving the annual appraisal process, ensuring that all staff members received a fair and unbiased evaluation. I worked closely with line managers to establish clear objectives and goals, monitoring progress throughout the year.Additionally, I developed and updated HR policies to ensure compliance with current legislation and adapt to business changes. I kept myself informed about legal developments and recommended necessary adjustments to senior leaders to maintain compliance within the company.I was responsible for handling investigations, discipline and grievance processes. This required excellent communication skills and the ability to remain impartial and fair in all situations.Furthermore, I conducted annual salary reviews and managed bonus incentives. I oversaw the entire recruitment cycle, from advertising positions to extending job offers and managing acceptance.Developing, coordinating, and delivering training modules was another important aspect of my role.I undertook various HR projects, including employment engagement surveys, job analysis, departmental restructures, reward and benefit scheme reviews, contract reviews, and the implementation and configuration of a HR Information System called CIPHR. This project work was instrumental in continuously developing and enhancing HR practices within the organisation.