- Sourced merchandise options for clients based on their needs & solicits pricing/order details from vendors- Worked with internal stakeholders to develop timelines and pricing for each project- Effectively prioritized and managed multiple projects with varying levels of urgency and strategy in a high-volume, interruption-driven environment- Maintained strong relationships with clients by going above and beyond with customer service - Stayed current on new and evolving product offerings and vendors; utilizes knowledge to provide innovative solutions to our customers

- Develops and maintains relationships with a select group of named accounts via Zoom and email to ensure campaign success - trusted to manage top partner accounts and important stakeholders - Responsible for crafting and delivering professional emails within a fast-paced response time requirement- Serves as a trusted advisor for our clients and is an expert in company offerings- Collaborates with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome- Responsible for creating and editing email templates, training guides, one-pagers, presentations, etc. - Creates and coordinates account documentation including reports, RFPs, and other recommendations- Accountable for post-sale account management and driving account growth through excellent customer service - successfully set and accomplished quarterly KPI's

- Worked closely with clients in a professional and personable manner to help them manage and maintain their custom- built homes via email, phone, and in person in their homes- Scheduled and coordinated property services for a large clientele- Managed and performed fast-paced administrative support- Communicated with outside companies on behalf of all clients to problem solve emergencies- Knowledgeable in invoice processing and billing procedures

- Effectively negotiated and solved customer complaints- Conducted analytical studies of processes, operations, and management services- Updated social media weekly to showcase current projects and developed monthly emailmarketing newsletters- Expert in infrastructure solutions - assisted in writing and editing proposals for new bids