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Emma Kragh Marcussen Email & Phone Number
Customer Insights Analyst
at
Dansk Sundhedssikring
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Insights Analyst
Location
Denmark
Company size
Who is Emma Kragh Marcussen? Overview
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Quick answer
Emma Kragh Marcussen is listed as Customer Insights Analyst at Dansk Sundhedssikring, a with 226 employees, based in Denmark. AeroLeads shows a matched LinkedIn profile for Emma Kragh Marcussen.
Emma Kragh Marcussen previously worked as Customer Insight Specialist at Dansk Sundhedssikring and Customer Experience Specialist at Dansk Sundhedssikring. Emma Kragh Marcussen holds Customer Insight, 12 from Kea - Københavns Erhvervsakademi.
Company email context
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Dansk Sundhedssikring
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Profile bio
About Emma Kragh Marcussen
I’m passionate about understanding customer behavior and turning insights into better customer satisfaction that also drive key business goals. With experience in data analysis and eCommerce, I’ve built strong skills in managing projects from concept to success both by individual effort and in collaboration with brilliant colleagues. I’m eager to keep learning and growing, which is why I recently completed a Customer Insight course at KEA to sharpen my skills and improving my knowledge.
Current workplace
Emma Kragh Marcussen's current company
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Dansk Sundhedssikring
8 roles
Emma Kragh Marcussen work experience
A career timeline built from the work history available for this profile.
Customer Insight Specialist
I min rolle som Customer Insight Specialist arbejder jeg datadrevet for at skabe indsigter og sikre gnidningsfrie kundeoplevelser i samarbejde med dygtige kollegaer på tværs af organisationen.Nøgleopgaver inkluderer:- Detaljerede analyser af kundeadfærd for at identificere og løse 'pain points' på tværs af kanaler- Ejerskab af undersøgelser med mere end 1.000 respondenter på månedlig basis- Forbedring af brugergrænseflader i tæt samarbejde med udviklingsteams- Implementering af digitale strategier og indhold, der øger engagementet og forbedrer kundetilfredsheden
Customer Experience Specialist
Sep 2023 - Apr 2024
Digital Media Consultant
Digital mediekonsulent inden for fagområderne Google Ads, SoMe & Analytics, hvormed jeg havde følgende opgaver: - Strategisk planlægning og opsætning af marketingkampagner med kundens forretningsmål i fokus. - Optimering og løbende sparring med samarbejdspartnere-/kunder (10+ forskellige brands). - Projektplanlægning via DevOps/PowerBi samt projektopfølgning med interessenter/kunder. - Løbende rapportering ved brug af aktive rapporter (dashboards) via Looker Studio. - Sikre trafikstrøm og brugerrejseoptimering med Google & Matomo Analytics.
Jan 2023 - Sep 2023
Studentermedhjælper I Search & Social
Studentermedhjælper (dec 2021 - dec 2022), der inkluderede et 3 måneders langt praktikforløb, som led i min uddannelse.
Dec 2021 - Jan 2023
Projektarbejder
Projektopfølgning og koordinering samt eksekvering af opgaver.
Aug 2021 - Nov 2021
Operations Assistant
- Udforme guidelines og detaljerede beskrivelser af procedurer - Indgåelse i implementering af nye IT-systemer- Godkende fakturaer og varetagelse af komplicerede skadessager i forbindelse med trafikuheld, hvor virksomhedens bybiler var implicerede parter.- Forbedring af kunderejse og service via strategisk planlægning-Opnåelse af væsentlige forretnings-KPI'er
Aug 2019 - Aug 2021
Fleet Agent
- Kundehåndtering via telefon/e-mail- Bevarelse af overblik over op til 400 bybiler via CRM-/flådeovervågningssystemer (Vulog, Wunder)- Uddelegering og opfølgning af arbejdsopgaver til medarbejdere i marken- Booking af transport og kontakt med Politiet fx ved trafikuheld, hvor bybilerne var implicerede parter. - Team lead for kundeserviceafdelingen med ansvar for vagtplanlægning og komplicerede kunde-/forsikringssager.
Aug 2017 - Jul 2019
Team & coworkers
Colleagues at Dansk Sundhedssikring
Other employees you can reach at ds-sundhed.dk. View company contacts for 226 employees →
MF
Mathias Frimann
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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SQ
Sandra Qwist
Colleague at Dansk SundhedssikringDenmark
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MS
Martin Schäfer Svendsen
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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AT
Anne Thaysen
Colleague at Dansk SundhedssikringRanders, Central Denmark Region, Denmark
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OA
Ousama Alnemer
Colleague at Dansk SundhedssikringSorø, Region Zealand, Denmark
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CR
Claraamalie Rosenboje
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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LS
Lise Soetmann
Colleague at Dansk SundhedssikringCentral Denmark Region, Denmark
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BD
Benthe Dandanell
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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JH
Janni Holdorf
Colleague at Dansk SundhedssikringCopenhagen Metropolitan Area, Denmark
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SH
Simone Hougaard Messerschmidt
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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Mathias Frimann
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
View →
SQ
Sandra Qwist
Colleague at Dansk SundhedssikringDenmark
View →
MS
Martin Schäfer Svendsen
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
View →
AT
Anne Thaysen
Colleague at Dansk SundhedssikringRanders, Central Denmark Region, Denmark
View →
OA
Ousama Alnemer
Colleague at Dansk SundhedssikringSorø, Region Zealand, Denmark
View →
CR
Claraamalie Rosenboje
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
View →
LS
Lise Soetmann
Colleague at Dansk SundhedssikringCentral Denmark Region, Denmark
View →
BD
Benthe Dandanell
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
View →
JH
Janni Holdorf
Colleague at Dansk SundhedssikringCopenhagen Metropolitan Area, Denmark
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SH
Simone Hougaard Messerschmidt
Colleague at Dansk SundhedssikringCopenhagen, Capital Region Of Denmark, Denmark
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3 education records
Emma Kragh Marcussen education
Customer Insight, 12
Professionsbachelor I Erhvervsøkonomi, E-Commerce/Electronic Commerce
Logistics & Economics, Logistikøkonom
FAQ
Frequently asked questions about Emma Kragh Marcussen
Quick answers generated from the profile data available on this page.
What company does Emma Kragh Marcussen work for?
Emma Kragh Marcussen works for Dansk Sundhedssikring.
What is Emma Kragh Marcussen's role at Dansk Sundhedssikring?
Emma Kragh Marcussen is listed as Customer Insights Analyst at Dansk Sundhedssikring.
Where is Emma Kragh Marcussen based?
Emma Kragh Marcussen is based in Denmark while working with Dansk Sundhedssikring.
What companies has Emma Kragh Marcussen worked for?
Emma Kragh Marcussen has worked for Dansk Sundhedssikring, Nexus Ambition, Ambition, Sund & Bælt Holding A/S, and Greenmobility A/S.
Who are Emma Kragh Marcussen's colleagues at Dansk Sundhedssikring?
Emma Kragh Marcussen's colleagues at Dansk Sundhedssikring include Mathias Frimann, Sandra Qwist, Martin Schäfer Svendsen, Anne Thaysen, and Ousama Alnemer.
How can I contact Emma Kragh Marcussen?
You can use AeroLeads to view verified contact signals for Emma Kragh Marcussen at Dansk Sundhedssikring, including work email, phone, and LinkedIn data when available.
What schools did Emma Kragh Marcussen attend?
Emma Kragh Marcussen holds Customer Insight, 12 from Kea - Københavns Erhvervsakademi.
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