Deputy Chair - Board Of Directors
Current
Aug 2024 - Present
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Emma S. Email & Phone Number
On Sabbatical | Deputy Chair - Board @ Writers Vic | Formerly @ MECCA Brands | Passionate about leadership, change + storytelling | Writer & Poet | Head in a book + my feet in the closest natural water source 📚🌊
at
Writers Victoria
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Profile completeness 86%
Current company
Role
On Sabbatical | Deputy Chair - Board @ Writers Vic | Formerly @ MECCA Brands | Passionate about leadership, change + storytelling | Writer & Poet | Head in a book + my feet in the closest natural water source 📚🌊
Location
Richmond, Victoria, Australia
Who is Emma S.? Overview
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Quick answer
Emma S. is listed as On Sabbatical | Deputy Chair - Board @ Writers Vic | Formerly @ MECCA Brands | Passionate about leadership, change + storytelling | Writer & Poet | Head in a book + my feet in the closest natural water source 📚🌊 at Writers Victoria, based in Richmond, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Emma S..
Emma S. previously worked as Deputy Chair - Board of Directors at Writers Victoria and Head Of Customer Support at Mecca Brands. Emma S. holds Summer School, Global Business, Management & Finance from Oxford Royale.
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Email format at Writers Victoria
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Writers Victoria
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Profile bio
About Emma S.
As MECCA’s Head of Customer Support, Emma Stapleton is responsible for leading a growing team of 100+ across Service Delivery, Communications & Knowledge, Operations and Technology streams within Customer Care. MECCA has grown to become Australia’s largest prestige beauty retailer, serving more than 5 million customers. With more than 100 stores across Australia and New Zealand, as well as online stores in both countries, MECCA offers an exclusive edit of the best in beauty from more than 200 brands.Prior to MECCA Emma lead customer service teams in fashion retail, and worked on the Victorian Foster Care Hotline project.
Current workplace
Emma S.'s current company
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10 roles
Emma S. work experience
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Head Of Customer Support
Reporting to our Chief Digital Officer, I have the privilege of leading a growing team of 100+ across our Service Delivery, Operations, Communications & Knowledge, Community Management and Technology streams within Customer Care. Primarily responsible for overseeing strategic initiatives that ensure our Customer Care team has the tools, structures, support.
May 2020 - Oct 2024
Customer Service Manager
- Managed Save the Sale project delivering eStylist solution within Zendesk, resulting in $419,527 in sales across three years- Implement ParcelPoint returns, offering transparent return costs and reducing barriers to purchase, as well as reducing cost of paid returns by 35%- Migration from shared Outlook Mailbox to Zendesk Suite- · Build ticket forms.
Aug 2015 - May 2020
Customer Service Representative
- Supporting Management and Team through move from Zendesk to Salesforce CRM customer service platform- Training new and existing customer service representatives- Writing the copy for 300+ customer service communication templates, across four brands- Superuser for the newly implemented Salesforce CRM loyalty program, assisting customer service.
Nov 2013 - Jul 2015
Owner
Sweet & Simple - Professional Writing
Key Tasks- Liaising with clients to ensure swift and satisfactory solutions to their enquiries and efficient completion of projects via creation of content, outsourced administration and project support- CRM Implementation administration, including but not limited to data migration, data entry, project management and creation of business rules- Copywriting.
Dec 2012 - Dec 2014
Office Manager
Small Giants
- Oversight of a major kitchen renovation in a heritage listed building- Implementation of a simple and effective document management system across departments- Assisting CFO through use of Xero accounting system
Aug 2012 - Dec 2012
Microsoft Crm Implementation
Jun 2012 - Aug 2012
Foster Care And Membership Administration
Feb 2010 - May 2012
Mobile Phone Sales
Apr 2009 - Jan 2010
Counter Manager
Jul 2007 - Jan 2010
2 education records
Emma S. education
Summer School, Global Business, Management & Finance
Oxford Royale
Diploma Of Professional Writing, Creative Writing
Acq
FAQ
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Quick answers generated from the profile data available on this page.
What company does Emma S. work for?
Emma S. works for Writers Victoria.
What is Emma S.'s role at Writers Victoria?
Emma S. is listed as On Sabbatical | Deputy Chair - Board @ Writers Vic | Formerly @ MECCA Brands | Passionate about leadership, change + storytelling | Writer & Poet | Head in a book + my feet in the closest natural water source 📚🌊 at Writers Victoria.
Where is Emma S. based?
Emma S. is based in Richmond, Victoria, Australia while working with Writers Victoria.
What companies has Emma S. worked for?
Emma S. has worked for Writers Victoria, Mecca Brands, Bardot, Country Road Group, and Sweet & Simple - Professional Writing.
How can I contact Emma S.?
You can use AeroLeads to view verified contact signals for Emma S. at Writers Victoria, including work email, phone, and LinkedIn data when available.
What schools did Emma S. attend?
Emma S. holds Summer School, Global Business, Management & Finance from Oxford Royale.
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