Emma has over 8 years’ experience designing and building digital user experiences. Emma has worked on projects in varying capacities spanning functional testing, front-end web development, business analysis, UI and UX design, customer experience/service design and consultancy. Emma blends design thinking and a strong technical background to create innovative, user centric solutions.Specialties: Multi-channel customer experience, conceptual design, strategic service design, generative research, design thinking education and practice, digital strategy, user experience design, interaction design, wire-framing, prototype design and development, , user testing & analysis and workshop facilitation.