Emma Williamson Email & Phone Number

Thornton, Scotland, Gb

Motherwell, Scotland, United Kingdom

Responsible for delivery of the key area of ICT operations supporting the business as usual operation of the Council’s ICT infrastructure. This includes management of a broad range of teams and activities with responsibility for all IT infrastructure, service desk and support, end user devices and digital workplace. Additionally the role has responsibility for key internal and external technical and support relationship management.The role provides effective leadership and direction for the key teams which keep the ICT “lights on” for the Council, backed by a wealth of experience in managing and evolving operational teams reflecting changing business needs and market trends, whilst maintaining operational requirements and effectively resolving support incidents.The role has responsibility for developing and maintaining effective operational and support procedures, ensuring operations and support requests are correctly handled in line with those policies. Responsibility for liaison and management of key third party suppliers and partners and importantly providing internal consultancy on operational and technical matters. Good breadth and depth of technical/specialist expertise in the area of local government ICT infrastructure backed by extensive relevant working experience, and a good understanding of infrastructure challenges/ resolution of problems and issues likely to impact service delivery and operations.Discretion and initiative over a broad range of ICT activities, and is required to use such initiative, knowledge and expertise to assess the operational and support implications of the Council-wide transformation from an ICT perspective, making recommendations in respect of this via the Technology Solutions Manager to senior officers and committees within the organisation.

Edinburgh, United Kingdom

Orchestrate multiple initiatives per year across procurement, commissioning, and facilities management functions. Guide business unit compliance functions in alignment with core integrated risk management and information management goals. Compiled and evaluated KPI metrics to support decision-making processes at bi-annual resource allocation meetings. Key Contributions:Secured business unit orientation with Civil Contingencies Act standards by evaluating set obligations to ensure expeditious, supportive category two response at all times. Created end-to-end business continuity lifecycle by using good practice guidelines to analyse business impact and establish strategic plans as appointed manager of the resilience programme. Facilitated employee training, policy development, digital risk management resource administration as risk programme manager. Introduced and trained employees on the Decision Support Tool database, a new KPI recording system to safeguard accurate and high-level data management quality. Helmed the “Fit for Work Scotland” programme through hands-on stakeholder relations, Service-Level Agreement (SLA) reporting, and the usage of PRINCE2 project management methodologies. Prompted engagement with a third-party supplier to streamline IT procedures.Reviewed and corrected occupational health procedures and policies to bring organisational guidance in line with legislation.Supported organisational programme to enable transfer of business units and information governance assets to new Public Health Scotland NHS Board.Analysed 3rd party supplier corporate responsibility and sustainability reports to assist with overarching government and organisations green agenda.

Edinburgh, United Kingdom

Spearheaded comprehensive processes and strategic research plans in a multifaceted capacity as Senior Data Manager, Clinical Research Associate, Trial Manager, and senior management team member. Oversaw performance and professional development of five data managers and a network administrator. Functioned as primary point of contact for network-wide information management needs. Key Contributions:Transferred existing network database to a shared, international resource with minimal operational or quality interruption. Entrusted to manage participant recruitment, investigators, study centres, materials, procedures, and data collection for 20-30 trials in addition to daily obligations. - History of clinical trials and the development of GCP- Informed consent- Responsibilities of research personnel- Principles of GCP- Pharmacovigilance- Monitoring

Royal Edinburgh & Associated Services

Headed management of workflows, projects, resource allocation, and employee relations for eight teams of 35 staff within a £650K departmental budget and a £3M resource operations budget. Played an integral role in business continuity planning for two services. Proactively contributed to the organisation’s senior management, core management, and health & safety leadership teams. Key Contributions:Co-ordinated and assimilated a new patient funds policy, corresponding database, and compliance with core regulatory bodies during the consolidation of various business units into a cohesive enterprise. Selected to manage applications as well as ongoing monitoring for Adults with Incapacity Part IV. Enabled access to necessary space by successfully and expeditiously reviving a decommissioned hospital through space planning, vendor/supplied relations, and much more. Secured £20-£50K in project savings through the co-ordination of key projects focused on service reformation and audit implementations.

Royal Edinburgh & Associated Services

Orchestrated end-to-end operations spanning four teams of 10 staff within the patient funds and cashier departments simultaneously. Ensured continual compliance with key regulations, public health guidelines, and Department of Word & Pensions policies. Key Contributions:Led large-scale initiative to merge three departments into one by redesigning patient service approaches and redirecting cross-collaborative team communication. Selected to coach welfare department surrounding DWP benefits administration and patient support efforts within fluctuating industry changes.

Bachelor Of Arts (Ba), Business And Enterprise, Ba Hons

Activities and Societies: Class representative- Innovation, Creativity and Enterprise - Business Growth Issues - Business Processes.

Postgraduate Certificate, Frontline Leadership And Management, Pass

- Leading & Leadership: A Personal Focus - Leading Change and Innovation Effectively - Information Management & Decision Making - Managing.

Diploma, Risk Management, Pass

13 Module Diploma in Risk Management covers the key topics of risk management and will provide learners with an in depth knowledge.

Diploma, Workplace Safety And Health, Pass

6 Module Diploma in Workplace Safety and Health covers the important aspects involved in workplace safety and health and is ideal.

Ou Certificate, Humanities

A general introduction to 3rd level studies primarily covering a broad introduction to the arts and humanities, including history, art.