Emma Mason Email & Phone Number

Seattle, Washington, United States

- Ensure passenger comfort, safety, and compliance with regulations- Conduct safety checks and brief passengers on policies and procedures- Address passenger needs, inquiries and resolve any issues that may arise inflight- Provide first aid and emergency assistance as needed- Support smooth boarding, deplaning, and collaborate with the flight crew

Maple Valley, Washington, United States

- Prepared specialty drinks and food for customers with a smile to ensure gracious and timely service during solo shifts at two RVC locations- Cleaned equipment, restocked display cases and ensured the morning shift has necessary materials for a successful morning- Utilized Clover and Toast POS systems by working on registers daily to authorize transactions and audit receipts

- Served sophisticated clientele food and beverages with impeccable attention to detail while exuding an engaging energy and positive attitude- Operated POS system to facilitate cash, credit, and member charge transactions- Bartended on-course during both tournaments and regular play

Pullman, Washington, United States

- Provided students with college success strategies including topics such as time management, studying and test-taking, identifying and using resources, goal setting, class schedule planning and more- Engaged in Carson College of Business and Carson Center Events

Pullman, Washington, United States

- Represented the hospitality department by planning and implementing eventsincluding career fairs, lectures, fundraisers, and company information sessions- Developed promotional materials for hospitality ambassador events and workedclosely with WSU faculty, peers, alumni, recruiters, and industry leaders

Pullman, Washington, United States

- Prepared food and drinks for customers with a smile to ensure gracious and timely customer service at Atrium Cafe within the WSU School of Hospitality Business Management- Poured wine, served, and prepared meals for WSU patrons and alumni at events that sponsor the School of Hospitality Business Management's endeavors

Pullman, Wa

- Managed, trained, and equipped over 80 university ambassadors throughout fourseasons of collegiate recruitment to execute and accomplish enrollment initiatives- Assisted prospective students with their college decision-making process atvisitation events, on campus tours, and in the admissions call center- Co-led the Top Scholars Recruitment Campaign in which our team sentpersonalized communications to prospective students in the top 10% of theirgraduating class

Pullman, Washington, United States

- Facilitated underclassmen students' involvement in experiential learning opportunities, such as research, outreach, global education, internships and more as a peer mentor

Pullman, Washington, United States

- Managed chapter's banking and paid all bills associated with operations whileholding over 200 members accountable for meeting their financial obligations- Designed $1 million dollar operating budget and created billing groups for thechapter's fiscal year to account for both fixed and variable expenses- Resolved a loss of anticipated revenue that occurred as a result of the COVID-19pandemic by reallocating funds and hosting a chapter fundraiser

Chelan, Washington, United States

- Coordinated the fast-paced distribution of food and wine to customers during daily service and special events- Prepared appetizers, entrees, and desserts for guests under the guidance of the culinary director- Poured and arranged wine pairings for guests in the tasting room

Netherlands

- Expanded knowledge of business management consulting strategies and international business practices by providing a Netherlands-based company with advice to expand their business into Spain

Issaquah, Washington

- Provided excellent customer service and promptly answered guest inquiriesregarding hotel services, guest registration, and local recommendations- Utilized customer relationship management skills to resolve guest complaints anddevelop customer loyalty- Coordinated room assignments and managed guest reservations using the hotel'scentral reservation system

Newcastle, Wa

- Coordinated and supervised activities to assist campers with personal development- Acted as a role model to campers by remaining positive, punctual, and following camp rules

Bellevue, Wa

- Processed customer transactions and advertised products to customers to boost sales- Addressed customer concerns in person, on the phone, and assisted in fitting room

Bachelor Of Arts - Ba, Double Major In Marketing And International Business, Minor In Hospitality Business Management

Food, Wine, And Culture

- "Cultural Introduction to Italy:" one-week course traveling throughout the Lazio, Umbria, and Tuscany regions - "Food, Wine, and Culture.