Emma O'Sullivan Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Calendar and diary management, schedule appointments and meetings.• Inbox management - Screen emails, draft replies and escalate urgent correspondence where required.• Follow up regarding documentation and correspondence• Manage relationships in confidence on behalf of the C-Suite including clients, staff and external parties• Organising Executive meetings and managing the agenda, minutes, and action items• Interacting with various people at group level and building… Show more • Calendar and diary management, schedule appointments and meetings.• Inbox management - Screen emails, draft replies and escalate urgent correspondence where required.• Follow up regarding documentation and correspondence• Manage relationships in confidence on behalf of the C-Suite including clients, staff and external parties• Organising Executive meetings and managing the agenda, minutes, and action items• Interacting with various people at group level and building rapport• Travel management including itinerary scheduling and management• Client meeting set up, bookings and post meeting follow up• Communicate and manage relationships for C Suite external directorship’s & internally as secretarial support to the Board of Directors and Global Exco• General office Administration - filing, printing, typing, reports. Show less

Dublin, County Dublin, Ireland

• Provided Executive Assistance support by managing an active calendar of appointments for the Chief Commercial Officer and Deputy Chief Executive Officer• Processed expense reports via Concur.• Generated Sales Reports via our CRM tool (Salesforce)• Identified, managed and developed any Salesforce initiatives • Provided Salesforce training for new hires.• Preparation of Sales proposals for the Global Business Development team.• Coordinated and managed senior executive… Show more • Provided Executive Assistance support by managing an active calendar of appointments for the Chief Commercial Officer and Deputy Chief Executive Officer• Processed expense reports via Concur.• Generated Sales Reports via our CRM tool (Salesforce)• Identified, managed and developed any Salesforce initiatives • Provided Salesforce training for new hires.• Preparation of Sales proposals for the Global Business Development team.• Coordinated and managed senior executive meetings & reporting.• Supported the business development team with coordination of programs, events, or conferences within the region.• Arranged complex and detailed travel plans and itineraries for the Chief Commercial Officer and Deputy Chief Executive Officer • Management, coordination and approval of travel for the Waystone European offices (350 staff) Show less

County Dublin, Ireland

• Provided Executive assistance support by managing an active calendar of appointments for Two Executive Directors. Provided General Assistance to Dublin Executives with calendar invitations where needed.• Prepared Sales proposals and presentations for the European Sales team• Processed expense reports, reviewed and liaised directly with finance department.• Reception duties (Courier, post, door, phone)• Arranged detailed travel plans.• Supported the team with coordination… Show more • Provided Executive assistance support by managing an active calendar of appointments for Two Executive Directors. Provided General Assistance to Dublin Executives with calendar invitations where needed.• Prepared Sales proposals and presentations for the European Sales team• Processed expense reports, reviewed and liaised directly with finance department.• Reception duties (Courier, post, door, phone)• Arranged detailed travel plans.• Supported the team with coordination of programs, events, or conferences Show less

Dublin, Ireland

•Managed and coordinated customer purchase order receipt, assist in the booking of sales orders and order fulfillment an the timely issuance of Customer/SE eval and internal licences. I also assisted the department with reporting, filing and process documentation updates. •Daily monitoring of order management email folders including saving of purchase orders into correct order entry folders.•Department filing of Documentation.•Daily checking of all web portals for purchase order… Show more •Managed and coordinated customer purchase order receipt, assist in the booking of sales orders and order fulfillment an the timely issuance of Customer/SE eval and internal licences. I also assisted the department with reporting, filing and process documentation updates. •Daily monitoring of order management email folders including saving of purchase orders into correct order entry folders.•Department filing of Documentation.•Daily checking of all web portals for purchase order receipt.•Updating opportunities/quotes in Salesforce with order information and adding attachments when required.•Provides Sales Acknowledgement to customer and manages promise dates for on time delivery. •Communicated any additional information required to complete shipment. •Responded to inquiries from customers both external & internal regarding status of orders and identifies and resolves any order related issues. •Completes PO packets.•Responsible for Oracle Maintenance of customer master, order updates and install base maintenance. •Processed Customer Software Evaluation requests and Internal demo license requests. Show less

• Responsible for email queue management, logging tickets in CRM (Microsoft Dynamics) and prioritising customer requests by importance and urgency.• Contract Management administration ensuring all contracts are processed under strict timelines.• Perform SOX audit checks on all contracts ensuring there are no errors on the processing of the agreements. • Preparing mail merges to send communication letters to customers. • Processing and printing the daily invoice billing runs in… Show more • Responsible for email queue management, logging tickets in CRM (Microsoft Dynamics) and prioritising customer requests by importance and urgency.• Contract Management administration ensuring all contracts are processed under strict timelines.• Perform SOX audit checks on all contracts ensuring there are no errors on the processing of the agreements. • Preparing mail merges to send communication letters to customers. • Processing and printing the daily invoice billing runs in SAP.• Mentoring and coaching new hires on existing work processes.• Developed work procedure documents and amended existing work processes where process improvements could be made which would improve productivity for both the customer and for the company. Show less

• Analysing customer databases and ensuring the information present was accurate.• Management of several customer databases and distributing customer requests promptly.• Overseeing requests from customers via telephone or via email/post requesting removal from our databases or information regarding where our information was sourced from.