Emma O'Sullivan Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Calendar and diary management, schedule appointments and meetings.
• Inbox management - Screen emails, draft replies and escalate urgent correspondence where required.
• Follow up regarding documentation and correspondence
• Manage relationships in confidence on behalf of the C-Suite including clients, staff and external parties
• Organising Executive meetings and managing the agenda, minutes, and action items
• Interacting with various people at group level and building… Show more

Dublin, County Dublin, Ireland

• Provided Executive Assistance support by managing an active calendar of appointments for the Chief Commercial Officer and Deputy Chief Executive Officer
• Processed expense reports via Concur.
• Generated Sales Reports via our CRM tool (Salesforce)
• Identified, managed and developed any Salesforce initiatives
• Provided Salesforce training for new hires.
• Preparation of Sales proposals for the Global Business Development team.

County Dublin, Ireland

• Provided Executive assistance support by managing an active calendar of appointments for Two Executive Directors. Provided General Assistance to Dublin Executives with calendar invitations where needed.
• Prepared Sales proposals and presentations for the European Sales team
• Processed expense reports, reviewed and liaised directly with finance department.
• Reception duties (Courier, post, door, phone)
• Arranged detailed travel plans.
• Supported the team with coordination… Show more

Dublin, Ireland

• Managed and coordinated customer purchase order receipt, assist in the booking of sales orders and order fulfillment an the timely issuance of Customer/SE eval and internal licences. I also assisted the department with.
• Daily monitoring of order management email folders including saving of purchase orders into correct order entry folders.
• Department filing of Documentation.
• Daily checking of all web portals for purchase order… Show more
• Daily checking of all web portals for purchase order receipt.
• Updating opportunities/quotes in Salesforce with order information and adding attachments when required.

• Responsible for email queue management, logging tickets in CRM (Microsoft Dynamics) and prioritising customer requests by importance and urgency.
• Contract Management administration ensuring all contracts are processed under strict timelines.
• Perform SOX audit checks on all contracts ensuring there are no errors on the processing of the agreements.
• Preparing mail merges to send communication letters to customers.
• Processing and printing the daily invoice billing runs in… Show more
• Processing and printing the daily invoice billing runs in SAP.

• Analysing customer databases and ensuring the information present was accurate.
• Management of several customer databases and distributing customer requests promptly.
• Overseeing requests from customers via telephone or via email/post requesting removal from our databases or information regarding where our information was sourced from.