Emma Berry Email and Phone Number

Currently Product Manager of Oxford Reading Buddy, a digital product to support the development of reading and comprehension skills in children age 4-11 in primary schools across the world.Managing the vision and strategy for the product growth focusing on customer acquisition, satisfaction and retention.

I am a qualified Yoga Teacher - specialising in self development and helping others live a more meaningful, mindful life.

Alongside 4 other volunteer Trustees I work as part of FPZ to support and empower 1000 vulnerable children and young people in Zambia by providing food, education and vocational training at the Family Futures Community school in Kabwe.www.futurepillarszambia.org.uk

My first permanent role was as a Campaigns Analyst working predominantly with Waitorse data. I provided operational support to our marketing teams to select and provide customer data that could be used to effectively contact our customer base. I also completed analysis to support with these customer selections, future marketing campaigns and wider business decisions.The role was an excellent opportunity for me to learn about Waitrose customers and how we can best utilise the data we… Show more My first permanent role was as a Campaigns Analyst working predominantly with Waitorse data. I provided operational support to our marketing teams to select and provide customer data that could be used to effectively contact our customer base. I also completed analysis to support with these customer selections, future marketing campaigns and wider business decisions.The role was an excellent opportunity for me to learn about Waitrose customers and how we can best utilise the data we have to communicate and interact with them. During my time in the team I have also been able to improve efficiency by automating some of our key processes allowing us to spend more time focused on driving business value. Main systems used:- SAS Enterprise Guide for customer selection and analysis- Ci Studio to create final customer marketing selections Show less

As part of this Graduate Scheme I will complete various rotations around the John Lewis & Waitrose IT Departments focusing upon Development, Operations, Testing, Business Analysis and Operations. This will enable me to gain a breadth of knowledge in IT as well as developing my commercial understanding of a large retail business. I will then progress into my chosen area of specialisation where I will focus on developing my depth of knowledge.

I am currently working as an iOS Developer in the John Lewis Customer App team. Swift as a language is new to me so I look forward to learning as much as I can, building on my knowledge gained as a Tester in this team.

My third assignment within the John Lewis Partnership started as an End to End Tester within the Online space. My focus was on bringing allOnline teams together to ensure the end to end customer journey on the new John Lewis & Partners website was as enjoyable and defect-free as possible for launch day.After the rebranding was launched I moved to the iOS Customer team to continue developing my testing skills. Here I worked in an Agile, fast paced team and was able to build up an… Show more My third assignment within the John Lewis Partnership started as an End to End Tester within the Online space. My focus was on bringing allOnline teams together to ensure the end to end customer journey on the new John Lewis & Partners website was as enjoyable and defect-free as possible for launch day.After the rebranding was launched I moved to the iOS Customer team to continue developing my testing skills. Here I worked in an Agile, fast paced team and was able to build up an understanding of how the iOS App works. I completed Exploratory, Smoke and Regression testing to ensure our App functionality and design was at a high standard in time for every Release to the App Store. Show less

On my second assignment as part of my Graduate Scheme I wanted the opportunity to manage a project that allowed me to develop my communication and influencing skills with internal and external stakeholders. I found a role within the Group Customer Insight department as part of the Waitrose Campaigns team.During my time in this team I challenged myself to learn another coding language as well as multiple new systems to create a new email campaign working closely with stakeholders from… Show more On my second assignment as part of my Graduate Scheme I wanted the opportunity to manage a project that allowed me to develop my communication and influencing skills with internal and external stakeholders. I found a role within the Group Customer Insight department as part of the Waitrose Campaigns team.During my time in this team I challenged myself to learn another coding language as well as multiple new systems to create a new email campaign working closely with stakeholders from the Waitrose ECom and Marketing teams.Main areas of development:- Designed a new Email campaign to be sent to selected customers on a daily basis- Successfully learnt and created a full SQL campaign within CI Studio- Designed the campaign in Enterprise Guide to ensure correct customer selection- A clear understanding of Waitrose Marketing and Customer targetting including GDPR regulations- The ability to have challenging conversations and to influence various stakeholders- The ability to confidently coordinate the execution of an email campaign Show less

As part of the John Lewis Partnership Graduate Scheme I firstly worked as a Data Scientist within the Business Intelligence department at Waitrose. Here I challenged myself to learn R coding language and went on to use this to analyse data and eventually perform unsupervised learning algorithms to help advise the way in which things could be done in various areas of Waitrose. This assignment also allowed me to develop outside of my day-to-day role where I was able to run a session on Big Data… Show more As part of the John Lewis Partnership Graduate Scheme I firstly worked as a Data Scientist within the Business Intelligence department at Waitrose. Here I challenged myself to learn R coding language and went on to use this to analyse data and eventually perform unsupervised learning algorithms to help advise the way in which things could be done in various areas of Waitrose. This assignment also allowed me to develop outside of my day-to-day role where I was able to run a session on Big Data at a local school and start to help others keen to learn about R and Machine Learning.Main areas of development:- Coding in R- A new found passion for Machine Learning and a desire to delve further into Deep Learning- Report writing in Business Objects to enable better decision making for Waitrose branches- Communicating technical analysis in a clear, concise way to various stakeholders around the business- The ability to learn at pace so I could add value to the business as soon as possible- The importance of personal development and how this can be integrated into the workplace Show less

- Paid part-time flexible hours located at a selected local school for hard to reach Students- Developing my mentoring skills with Year 12 students by offering personalised advice and guidance about all aspects of University to assist them in applying and preparing for the future- I self managed my sessions by communicating with the School Head Teacher whilst creating and organising unique sessions for every visit I made to the school

- Summer and Christmas school work gave me the responsibility to look after Year 12 students visiting the campus for a week long stay through day and night shift work- Being an Open day guide involved self managing my time by completing various tasks such as welcoming prospective students and parents to the University and answering the various questions that are asked

- Full-time managerial role managing within the Womenswear and Customer Services departments - Presenting to and influencing the wider leadership team to take on board my project plans surrounding our store Partnership Card that was proven to be a success- Dealing with escalated complaints and coming to quick decisions on how to tackle them- Other responsibilities included: Leading the Womenswear, fashion accessories and jewellery stock take; Co-managing all the branch Christmas… Show more - Full-time managerial role managing within the Womenswear and Customer Services departments - Presenting to and influencing the wider leadership team to take on board my project plans surrounding our store Partnership Card that was proven to be a success- Dealing with escalated complaints and coming to quick decisions on how to tackle them- Other responsibilities included: Leading the Womenswear, fashion accessories and jewellery stock take; Co-managing all the branch Christmas temporary partners over Black Friday and Christmas; Being Head liaison for the implementation of the carrier bag charge in store, Managing my own area and building relationships with brand representatives to discuss stock and merchandising queries/issues and training for and managing the new Bureau de Change Show less

- Part time from 12-30 hours a week - Stocktaking; answering customer queries; till work; window displays; meeting online order targets- Visual merchandising responsibility gave me the opportunity to develop my level of commercial awareness in the retail industry from a young age