As the Office Manager, I serve as the Executive Director's right-hand support, assisting with daily operations, project coordination, and strategic initiatives. I also provide administrative assistance to the Board, directors, and managers, ensuring seamless communication and efficient workflow across all levels of the organization.Database & Systems Management:Maintain internal databases with expertise in Acuity, Microsoft Office 360 and Zoom, and CCB (Church Community Builder) and (Canva, Adobe Creative Suite) and maintenance of policies and procedures.Project & Event Coordination:Collaborate with the retreat director, program director, and other managers on special projects and operational needs.Assist in the planning and execution of events annually, including galas, fundraisers, and other major gatherings.Community & Outreach Support:Cultivate partnerships and engage in community outreach efforts to expand the ministry’s impact.Digital Marketing & Social Media Management:Develop, execute, and manage social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.) to increase awareness, engagement, and reach.Create, schedule, and publish engaging content that aligns with the ministry’s mission, values, and outreach goals.Create and edit graphics, videos, and written content for social media, email newsletters, the website, and print materials.Assist with updating and maintaining the ministry’s website Event Promotion & Community Outreach:Coordinate marketing efforts for events, fundraisers, and community gatherings, creating materials and promoting them across digital channels.Work alongside other departments to support partnership and outreach initiatives, reinforcing the ministry’s presence in the community.Analytics & Reporting:Track and report on social media, email, and website performance using tools like Google Analytics and platform insights.

Client Communication & Scheduling:Manage and respond to general email inquiries received through the website, providing timely and compassionate support.Coordinate and schedule over 1,000 Transformation Prayer Ministry (TPM) appointments annually across multiple locations.Organize and oversee scheduling for a team of 50+ Prayer Ministers to ensure effective coverage and availability.Prayer Session Facilitation:Assist in facilitating prayer sessions, supporting the ministry’s commitment to bilingual and multicultural outreach.Act as a welcoming and supportive presence, helping guests engage meaningfully with the ministry’s services.Partnership & Outreach:Serve as a point of contact for partnerships, fostering relationships that help expand the ministry’s impact within the community.

Fulfilled the role of a long-term substitute in the library, catering to 400 students weekly. Key achievements and responsibilities include:Implemented five monthly lesson plans in accordance with teacher guidelines and crafted five weekly activities aligned with state TEKS school curriculum.Maintained an organized classroom environment, fostering a positive learning experience for 42 classes.Formulated 25 educational plans and intervention support strategies for students facing unique learning barriers.

Provided opportunities to 100 under-served children that address the needs of the whole child – academic, social, and emotional – and to include their families in the process.Achievements/Tasks• Documented each session, set goals, and follow through with education plan. Conducted assessments and test scores showed reading improved by 35%.

Delivered comprehensive early childhood education to 30 students and their families, focusing on involvement, health advocacy, family literacy, fatherhood initiatives, disability services, and nutrition.Key Achievements and Responsibilities:Instructed students in socially acceptable behavior, utilizing techniques like behavior modification and positive reinforcement, resulting in a notable 45% reduction in negative behaviors.Provided personalized one-on-one and small group social services for at-risk families, serving a total of 200 families annually.

Managed the submission of 25 monthly requisitions for department purchases and maintained meticulous records for 10 employees and department files. Conducted comprehensive Performance Employee Reviews.Key Responsibilities:Developed, planned, organized, implemented, and evaluated a diverse range of community services and recreation programs, including special events and contract services.Supervised the after-school enrichment program, actively recruiting participants from local schools and neighborhoods.Coordinated and contributed to the recruitment, hiring, and training processes for employment programs.Directed activities by scheduling work assignments, setting priorities, and overseeing the work of subordinate employees.Represented the department/unit/division in interactions with citizen groups, effectively conveying specific information relevant to the group's interests.Assisted in data collection and prepared written reports, supporting operating budget requests, identifying trends, and maintaining statistical files for future information requests.

Delivered targeted intervention support in reading, writing, math, and science to 145 students on a weekly basis.Key Achievements and Responsibilities:Coordinated and served as the primary instructor for the HISD Pilot ESL program for adults, overseeing the graduation of 100 parents annually.Monitored and tracked a cohort group of students across a total of 12 classes, ensuring academic progress and success.Organized and led a successful STAAR boot camp, contributing to a notable 35% improvement in reading scores, effectively meeting established goals

Assembled and managed class schedules for Fine Arts courses using PeopleSoft, ensuring seamless coordination. Produced statistical reports, rosters, student transcripts, and maintained personal data. Provided support to students, grade chair, and dean, contributing to the efficient functioning of academic operations.Key Accomplishments:Developed engaging PowerPoint presentations, Excel spreadsheets, charts, and graphs for diverse presentations.Played a crucial role in implementing special projects by collaborating with the Dean, Operations Manager, and Chairs.Managed the procurement process by submitting purchase orders, monitoring budget expenditures, and reconciling online purchasing with the receipt of items.