Emma Ma Email & Phone Number

Auckland, Nz

Analyst in Operations, Industry & Domain Solutions, as a part of the Tech & Transformations Consulting service line.

Teaching Assistant for INFOSYS220, conducting 2x2 hour labs per week for 50 students.+ Leading and facilitating lab materials and discussions+ Providing student guidance and constructive feedback through office hours and other correspondence+ Assignment, projects, and exams marking+ Material preparationsAn IT professional must understand how IT systems are constructed, tested, and how quality is assessed to manage, develop or provide innovative business solutions. Introduces systems development process concepts and activities, with a strong focus on understanding the problem and solution through modelling.

+ Designed creative and engaging magazine ads, marketing posters and updated website content using Shopify and Canva+ Coordinated major events, such as the SIC Annual Showcase+ Developed sustainable marketing strategies in collaboration with the Marketing Lead and CEOs+ Managed sales and transactions, as well as basic finances using Xero+ Wrote fortnightly newsletters and managed social media content+ Photographed and edited product images using Photoshop, and conducted background research for website product descriptions

+ Interacted with customers in person and over the phone, answering inquiries and providing product recommendations+ Maintained accurate records of sales, appraisals, and hire forms for fine-stringed instruments with exceptional attention to detail through Excel + Demonstrated expertise in the subtle differences between instruments to provide the best recommendations to players+ Contributed to the success of SIC, New Zealand's longest-running stringed instrument shop.

Providing exceptional customer service with in-depth product knowledge. Curating an individualised and welcoming experience for each customer of luxury leather goods whilst exceeding individual sales targets.

Affiliated with the Auckland Philharmonia Orchestra, our quartet, Strings on Streets, have performed at multiple prestigious venues and events such as the APO Donors Event, Synthony Private Launch Party, Charity Galas, Art Auctions and more. Additionally, my solo gigs include Rainbow Rascals, APO Kids, and music tuition. I serve as the primary point of contact between my quartet and the APO at all times, ensuring seamless coordination and exceptional performance delivery.My violin is a German Hamma violin, generously loaned by the Michael Hill Violin Foundation.

Rotational intern through three service lines. Tax:+ Provided written consulting advice to multiple large and SME clients based on NZ tax laws on various tax matters: GST, trusts, international transfer pricing, property etc. + Prepared full tax memorandums on bright-line, estates, GST + Written full letter to IRD protecting our client position+ Prepared and presented tax training seminar to tax team+ Due diligence: GST, Income Tax Return, engagement letters, recommendationsBAS:+ Xero advisor certificate+ Prepared full financial statements from WP to final document+ Multiple compliance procedures: reconciling, Xero journals, provisional tax, GST return etc. Audit:+ Onsite audit days for two large entities+ Partner shadow day for client visit, deals, meetings etc+ Completed multiple audit reports, audit plans etc+ Partner presentation on Statement of Service Performance for charities+ Compliance procedures on Excel and Xero for vouching, TB maps, materiality etc.I have also spoken at career events at UoA representing BDO. Being at BDO allow me to interact daily with my immediate team and associated people of the firm.

+ Filing client documents+ Facilitate client/director meetings+ Effectively handle all administrative tasks

Studio Box is one of New Zealand’s leading premium boxing/fitness studios. + Maintain accurate sales records utilizing Excel, precisely tracking of transactions and memberships.+ Run entire studio operation during class sessions, ensuring smooth efficiency.+ Facilitate successful execution of open day classes, social media, week challenges, and other major events, contributing to positive member experiences.+ Excel in high-pressure environments, effectively managing fully booked class attendances+ Promptly resolving queries and issues to ensure optimal customer satisfaction.

Auckland, New Zealand

Writing with precision, flare, and creativity to effectively match the tone and information needed for each piece, delivering three pieces a week. Staying up-to-date with the latest Auckland food culture scenes, and making relevant stylistic presentations where necessary.Simply type up my name to find my written articles on Dish Cult!Dish Cult NZ is no longer requiring freelancers as of February 2023.

- Delivered excellent customer service by greeting, taking orders, and serving food and beverages to customers in a friendly and efficient manner under a high-pressure environment- Handled cash and operated the point-of-sale system, and worked collaboratively with team members- Followed food safety, health and safety, and security policies and procedures at all times- Completed comprehensive on-the-job training in customer service, food preparation, cash handling, and teamwork

Bachelor Of Commerce And Bachelor Of Science Conjoint, Accounting, Marketing & Information Technology Management

Activities and Societies: University of Auckland Symphony Orchestra, First Violin Business School Women's Mentoring Programme 2024 UoA.

High School Diploma

Activities and Societies: Attended ACG Strathallan on a Academic Scholarship; Orchestra Concertmaster; Tutor in English, Maths.