Emma Smith Email & Phone Number

Chicago, Il, Us

- Manage multiple projects and their workstreams simultaneously across departments, including: strategic initiatives, RFP process, customer implementations, executive-level special projects, internal learning initiatives, culture improvement, and data governance.- Utilize fundamental and advanced project management methodology to identify and track project dependencies, risks, escalations, and ensure project scope.- Create structure and process improvements across cross-functional project teams using Asana, Jira, Confluence, and additional project documentation. - Facilitate critical meetings, scoping sessions, project retrospectives, risk assessments, and coordination of diverse groups of stakeholders.

Columbus, Ohio, United States

- Created and maintained critical artifacts for each program launch including all discovery, business requirements, demos, patient journey workflow and net new functionality - Assessed fit of client during sales process to evaluate risk, provide optimal patient experience and scope services - Collaborated with internal and external stakeholders as a subject matter expert for technical and operational components of product while advocating for patient

Columbus, Ohio, United States

- Developed and updated project plans for new product implementation utilizing CRM software including project objectives, technologies, systems, information specifications, schedules, funding, and staffing - Created and documented implementation framework and iterated using self-designed governance process - Communicated updates consistently with external pharma clients as well as internal stakeholders: product, marketing, engineering, QA, analytics, & account management

Columbus, Ohio

- Planned and executed knowledge management practices to ensure quality, accessibility, and usability of critical work instructions for end users and trained groups of 5-50 on knowledge management technology - Confluence and Jira - Developed and improved processes for knowledge contributors including use cases, taxonomy, labelling schemes, information architecture, navigation, and governance - Strategized, scoped, and worked iteratively with stakeholders for entire lifecycle of projects from wireframe to implementation using UX best practices

Columbus, Ohio

- Mastered the prior authorization process to assist and troubleshoot pharmacies, providers and plans to help get patients the medications they need - Lead an insight team of my peers to define workflow improvements and analyze data

Columbus, Ohio

Columbus, Ohio Area

- Developed a website from the beginning stages and its content for an active research group and maintained content for an active research group - Planned, advertised, and implemented programmatic activities for a funded project focusing on science, medicine, and technology studies

Columbus, Ohio

- Assisted staff and students of Butler University in problem solving issues with technology- Worked with clients in person, over the phone and through email correspondence- Provided timely and excellent customer service

Bachelor Of Arts - Ba, Strategic Communication & Medical Humanities

Activities and Societies: Deans ListGraduate

Strategic Communications/ Digital Media

Activities and Societies: Alpha Chi Omega, YoungLife, Student Orientation Guide, American Sign Language ClubTransferred to OSU second.

Graduate

Activities and Societies: Celtic Advisory Program (CAP) freshman mentor, CAP Leadership Board- Recruitment and Activities, Drama Club.