Emma Hickson Email & Phone Number

Blackpool, Gb

Lytham/Bristol

• Provide management and leadership to the Direct Healthcare Client Support teams in both the Lytham & Bristol offices, ensuring business targets are achieved and adherence to procedures and service standards• Successfully manage the operational support teams in both locations stated above, to deliver consistency between the offices, adherence to future CSO processes designed for direct healthcare and ultimately deliver enhanced client service, satisfaction and retention.• Provide… Show more • Provide management and leadership to the Direct Healthcare Client Support teams in both the Lytham & Bristol offices, ensuring business targets are achieved and adherence to procedures and service standards• Successfully manage the operational support teams in both locations stated above, to deliver consistency between the offices, adherence to future CSO processes designed for direct healthcare and ultimately deliver enhanced client service, satisfaction and retention.• Provide assistance to Operations Manager & senior management with the CSO program & other agreed projects Show less

Lytham St Anne’S, Lancashire, United Kingdom

• Provide leadership and development to the Direct Healthcare SME regional teams (Northern / Southern) ensuring business targets are achieved and adherence to procedures and service standards• Ensure the delivery of the region’s and individual Consultant revenue targets, by managing activity and pipeline, in line with agreed procedures, in order to maintain excellent client relationships and develop new work from existing and new clients• Implement our Healthcare proposition and sales… Show more • Provide leadership and development to the Direct Healthcare SME regional teams (Northern / Southern) ensuring business targets are achieved and adherence to procedures and service standards• Ensure the delivery of the region’s and individual Consultant revenue targets, by managing activity and pipeline, in line with agreed procedures, in order to maintain excellent client relationships and develop new work from existing and new clients• Implement our Healthcare proposition and sales process, across all areas of activity• Provide direct support to the Divisional Directors and other Senior Management / key stakeholders (internal and external) as required on national initiatives, projects or change management• Create a culture in the regional team for customer service excellence and to motivate them to not only meet client expectations but to exceed them – both internal and external Show less

Lytham St Annes

• Build rapport with clients and service their needs at renewal & throughout the year• Use market feedback to build a report and recommendation to assist the client in the renewal. Trying to find them the most suitable policy that fits their requirements• Provide advice at renewal to help the client with claims, insurer issues and general questions

Blackpool, United Kingdom

Performance management • Real-time resource management • Conducting disciplinary investigations, dismissals, monthly & yearly reviews • Raise concerns and provide solutions • Delegate work • Resolve customer dissatisfaction • Implement schemes within the business including forecasting.

Blackpool, United Kingdom

Day one training • Company up skilling • Creating training documents/plans• Subject matter expert • Quick Learner • Ability to communicate through different methods• Conduct Audits • Provide constructive feedback.

Blackpool, United Kingdom

Day one training • Company up skilling • Creating training documents/plans• Subject matter expert • Quick Learner • Ability to communicate through different methods• Conduct Audits • Provide constructive feedback.

Blackpool, United Kingdom

Providing excellent customer service • Hit daily KPI's & SLA's • Communicate well with colleagues and clients • Multi-tasking incoming and outbound calls• Liaise with suppliers and referrers

Thornton Cleveleys

Input daily stock requirements • Cashier • POS