Emma Barth Email & Phone Number

As an Account Manager at CoachCare, I leveraged my extensive background in project management, risk analysis, and client management to ensure the highest level of service and client retention.Provided comprehensive post-sales support, focusing on client education, retention, and growth. Built strong virtual relationships with executives and providers, documenting all interactions and actions. Conducted outbound virtual education sessions to enhance client comprehension, facilitated timely product deliveries, and efficiently managed client tasks across multiple platforms. Organized and reported on client progress on a weekly basis, contributing to informed decision-making and a high level of customer satisfaction.

Part of the records department within a large medical center and GI practice, providing technical, marketing, and customer service support. Managed a high volume of customer files with a focus on client retention and reactivation. Communicated with hundreds of current and previous patients to follow up on appointments, care recommendations, and insurance/health related data. Proactively reviewed thousands patient records for missing and inaccurate data, and created reports for hand-off to the practice administrator. Recognized by leadership for consistently finding opportunities to improve customer service and experience.

Richmond, Va

Managed the front desk of a multi-specialty healthcare practice specializing in health maintenance for seniors and Medicare members. Maintained relationships with a high volume of patients with the goal of providing a positive member experience. Greeted and assisted members with check-in upon arrival. Acted as a patient ambassador by preparing clients for appointments and escorting them to exam rooms. Supported the office with customer service, appointment scheduling, billing, and insurance verification.