Emma Mesocho Email & Phone Number

Emma Mesocho is a Customer service and operations officerAccounts assistant | Teller| Accountant,| Finance officer | customer service officer | Operations officer | Administrator| Audit Associate| Accounts receivable |Accounts payable at KENYA WOMEN FINANCE TRUST. They is proficient in English.

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  Customer Service Officer

  Kenya Women Finance Trust

  Sep 2015 - Present - Nairobi

  Coordinated the opening of float accounts with the branches , maintained agents records and facilitated reversals Established a timely and accurate reports related to the banks Agency Banking department Ensured proper preparation of Utility Template and ensured a refund of failed transactions of clients is done within the required time to ensure efficiency. Ensured Registration of clients on mobile banking in Elma and T24 in a proper manner Ensured daily transactions for petty cash and reconciliations were completed on a daily basis.Reviewed the loan application forms for errors, omissions and compliance with the laid credit policies, procedures and guidelines issued regarding administration of credit.Ensured 70% of walk-in customers to clients by engaging them in conversation and giving them precise information about the bank lending and /deposit opportunities. Ensured proper preparation of timely and accurate reports in relation to loan applications, disbursements, repayments, overdue accounts, recovery plans, risk exposures and market intelligence reports.Ensured timely payment of invoices provided by service provider craft silicon for services rendered was done within the required timeframeFacilitated registration of money gram users, password reset and delete users already created.Coordinated and appraised agent performance, provided regular updates on the agent network and ensure excellent customer service delivery in the Agent banking channels.Increased customer satisfaction levels and maintained high satisfaction rate through responding to their requests courteously and professionally, with interest, urgency, and care.Responded to customer inquiries and ensured proper open accounts with accuracy in documentationEstablished Ensured all email and call volumes with over 90% resolution rate and high customer satisfactionMaintained product knowledge by understanding KWFT products and services that effectively assisted and educated customers