Emma Lee Email & Phone Number

• Support our global licensing program by working directly with employees to prepare and maintain occupational licensing applications and other requirements
• Regularly communicate with state regulators and maintain a partnership in order to accomplish licensing requirements
• Maintain established filing and tracking systems
• Document processes and procedures
• Communicate effectively with employees and internal business partners by providing periodic updates regarding license status, including outstanding items
• Work efficiently both independently and with collaboration of a team

• Provide daily direction and communication to the Customer Experience Associates
• Liaison between Customer Experience Associates and Customer Experience Team Leads
• Handle VIP requests and act as a point of contact during site-wide problems
• Provide daily direction to ensure DraftKings customer service inquiries are answered in a timely, efficient and knowledgeable manner
• Monitor for critical site issues and escalate to personnel appropriately
• Uses appropriate judgment in upward communication regarding department or employee concerns

Las Vegas, Nevada, United States

• Provide exceptional and prompt customer service through demonstrating product knowledge and assisting with deposits, withdrawals, bet history, etc.
• Use 6 softwares to investigate players accounts and/or bets to adequately respond to their questions/concerns
• Work closely and collaborate with other teams/departments to assist with players accounts
• Communicate with players via email and chat and occasionally by phone

• Assist with key organizational initiatives
• Research and analyze opportunities, summarize findings, develop plans
• Assist with various projects as assigned
• Support the CEO and Executive Leadership Team as needed

Fullerton, California

• Assist student-athletes in attaining their academic and career goals through proactive academic monitoring
• Meet weekly with 10-12 at academically at-risk student-athletes in 5 different sports
• Meet weekly with prioritize assignments on class syllabus’
• Aid in developing organizational and planning skills through weekly meetings
• Assist in the development and implementation of programming for DEGREE (Division I, Eligibility, Graduation, Retention, Engage & Empower)

• Manage day-to-day operations; answer phones, scan and organize documents
• Cross-analyze customers’ needs with available products and services
• Manage clients’ memberships through Mind Body Online database software
• Provide strong customer service to members to maintain customer satisfaction

Irvine, California

• Supported High Performance Coordinator with day-to-day operations
• Assist with gear and equipment preparation for U.S. National Teams
• Aided in membership and event management through USA Water Polo database
• Research project which analyzed the participation of Water Polo athletes in different regions

Irvine, California

• Supported the staff to maintain compliance of NCAA, UCI, and Big West Conference rules
• Reviewed playing and practice time for over 300 student-athletes of the 18 team varsity sports
• Reported to the Assistant Athletic Director of Compliance
• Responsible for assisting the efforts to coordinate recruiting, eligibility, and financial aid
• Assisted with APR and GSR reporting by entering GPA’s for student-athletes each quarter
• Assisted with NCAA initial academic eligibility certification

Seattle

• Assisted coaches in the execution of coaching strategies to improve athletic performance
• Managed equipment for practice and competition to ensure gymnasts’ safety
• Assisted with the coordination of team apparel for travel and competition
• Provided energetic encouragement to 16 division 1 gymnasts’ in practice and competition
• Recruited to be a student-athlete before moving into team manager role

-Coached girls ages 3-11 skills and techniques of gymnastics-Assisted in skills and drills to help them better their technique -Created plans for each event and executed them

M.A. Sport Management

Bachelor Of Arts - Ba, Medical Anthropology

Activities and Societies: Study Abroad- Spain, University of Washington Athletics