Qing Qi Email & Phone Number

New York, Ny, Us

Delivering top-quality service to our valued partner.

New York, Ny, Us

• Proactively respond to client inquiries via omnichannel support (email, phone).• Support client transactions such as account logins, withdrawals, and transfers.• Coordinate with multiple departments, such as operations, technology, and compliance, to troubleshoot and resolve client issues.•Develop industry and product expertise to support clients efficiently.

New York, Ny, Us

• Use working languages and interpersonal skills to provide accurate meaning-for-meaning interpretation between our agent and their limited-English-speaking patients or customers.• To assist to interpret for several industries, such as healthcare, finance, insurance, transportation, and business etc.

Herndon, Virginia, Us

• My primary focus lies in supporting the immigrants project for the New York State Department of Labor. Fast-paced managing inbound and outbound calls and performing data entry related to new program. • To assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.• To grasp phrases spoken and heard only once, then express these ideas into the Mandarin language instantly, accurately, and completely, while maintaining the intent of the original speaker.

Brooklyn, New York, Us

• Effectively manage large amounts of incoming calls.• Responded to all Chinese customers inquiry and orders.• Identified and assessed customers needs to achieve satisfaction.• Built sustainable relationships of trust through open and interactive communication.• Provided accurate, validated and completed information by using the right methods/tools. • Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Maintained records of customer interactions, process customer accounts and file documents.• Followed communication procedures, guidelines and policies.

-Evaluate suppliers based on price, quality, and delivery speed-Interview vendors and visit suppliers' plants and distribution centers to examine and learn about products, services, and prices-Attend meetings, trade shows, and conferences to learn about new industry trends and make contacts with suppliers-Analyze price proposals, financial reports, and other information to determine reasonable pricesNegotiate contracts on behalf of organization-Work out policies with suppliers, such as when products will be delivered-Meet with staff and vendors to discuss defective or unacceptable goods or services and determine corrective action-Evaluate and monitor contracts to be sure that vendors and supplies comply with the terms and conditions of the contract and to determine need for changes-Maintain and review records of items bought, costs, deliveries, product performance, and inventories

- Prospecting business owners and c-level executives in B 2 B sales through outbound calls.- Educating potential clients on product features and benefits, identifying needs and qualifying accounts.- Managing ongoing relationships with business owners, up selling and crossing products and services.- Assessing potential business transactions, managing accounts and working hand in hand with industry specialists.

- Responsible for outbound calls and emails in activating new website accounts.- Introduces the company's products and services.- Record and document the customers feedback by using the management systems and procedures, seek customers requirement to complete their website membership.- Provides customer needs and satisfaction, and implement strategic outbound calls system to complete customers’ sales of the day.- Seek feedback to regular customers in order to obtain more information about potential customers.- Prepares effective sales calls by using persuasive selling skills to convince the potential customers in depositing to our company's product and services.