Emmanouil Xanthakis Email & Phone Number

Leiden, Zh, Nl

Noordwijk-Binnen, South Holland, Netherlands

• Interfacing projects and programmes users for all aspects of IT applications, and supporting the management of all IT assets.• Continued tracking of the user requirements and business cases, supporting service reviews and IT management meetings with expert knowledge and analysing routinely the performance of the application installations.• Defining with users detailed business cases and requirements. Users are directly supported for the set-up of projects, specific configurations and access management.

Netherlands

IT support for over 1300 employees.Managing incidents and service requests.Providing assistance to the user community in the technical and functional use of the services and applications.Supporting the users in obtaining support from the relevant groups for all received requests for applications and products.Providing HW and SW installation, repair, support and maintenance of:Windows 7-10 workstations and laptops, Backup Servers,Apple computers,Scanners, Printers, Faxes, plotters and Android - IPhone Smartphones.Providing support to all IT projects,shared network resources, specific applications and non-standard SW.Infrastructure management, performing any required system administration task, including configuration, improvements and upgrades.Maintaining end users distribution lists per application or per group, depending on needs. Evaluating and maintaining the infrastructure, and guaranteeing value for money in the case of upgrading or replacing elements, suggesting upgrades, changes, and consolidation, as necessary.Guaranteeing coordination and support with any external team for any activity requiring interaction and coordination.Managing the HW lifecycle of the infrastructure in scope and prepare, and maintain yearly, a multi-year replacement plan.Inventory management and processing for recording IT HW, SW and OS licences.Providing advice and support on the most common ESA standard software (e.g SAP, Eclipse/DMS, MS Office, MS Access, MS Project, Visio, Adobe Acrobat, IBM Notes ) to users.Providing installation support for the most common desktop tools used.Providing recommendation for hardware and software procurement s, as well as performing software and hardware testing for potential purchase.Support, registration, update, profile-data backup and presentation-delivery for new deployments and workstations replacement.

Help Desk engineer and dispatcherTechnical support via telephone for a wide range of products (PC’s, servers, laptops,printers, network equipment), providing a solution by phone or by dispatching the appropriate material with an engineer to provide the solution on site.Coordinator for large scale installation projects (hardware installations in banking organizations, documentation handling, organize and support numerous externalpartners.)Responsible for the replenishment of stock (parts, servers, etc)Communicating with vendors (HP,IBM,SUN) for matters of support

Help Desk engineer and dispatcherTechnical support via telephone for a wide range of products (PC’s, servers, laptops,printers, network equipment), providing a solution by phone or by dispatching the appropriate material with an engineer to provide the solution on site.Coordinator for large scale installation projects (hardware installations in banking organizations, documentation handling, organize and support numerous external partners.)Responsible for the replenishment of stock (parts, servers, etc)Communicating with vendors (HP,IBM,SUN) for matters of support

Technical support via telephone for Hewlett Packard’s business product line Interacting with customers in order to troubleshoot a wide range of printers, workstations and handheld devices of Hewlett PackardProviding solutions for hardware and software problems

Sales and customer support.Installation and management of client computersOn-site hardware fault detection and repair

Creating and maintaining Vlans of AIA’s clients on hardware levelClient SupportAdministration of users’ accountsMaintenance of Check-in monitors

Master Of Science - Ms, Management

Bsc, Computing Studies

Bsc, Information Technonology