√ I maintain high standards of customer service√ I formulate strategic and operational objectives √ I examine financial data and use them to improve profitability√ I manage budgets and forecasts√ I recruit, train and supervise staff√ I ensure smooth running of day to day activities√ I am responsible to drive growth strategy based on client / market patterns observed√ I improve on brand management√ I develop strategic goals to increase turnover and profitability of the company√ I also ensure timely execution of tasks

 I manage customer’s orders and coordinate dispatch personnel I actively track orders during and after delivery I provide lead oversight and direction across all dispatch channels I coordinate scheduling and dispatch

√ Customer Relations & Customer Experience Advocacy:I monitored and assessed customer satisfaction through direct interactions and surveyI analysed reports to identify customers concerns for positive experience I developed strategies to increase customer retention and loyalty through proactive surveys and complaints resolution I support the customer outreach and customer relations work of Academy ManagersI monitored, update and grow the client database and use it to drive tailored email & text marketing campaignsI engage with customers personally to stay tuned to the unique needs of each community; by ensuring that the academy delivers on the safe, conducive, and smart environment that parents expectI created an effective scheduling policies for visits to leverage positive customer experience√ Academy oversight:I supervise and mentor Academy Managers to ensure that financial, operational, and instructional goals are metI ensure all academy issues are resolved in a timely manner I source for and recruit staff as neededI compile weekly and monthly reports on academies performanceI monitor improvements in competence levels of Academy managers after the delivery of learning interventions over a specified period I generate appropriate training report for management’s attention and action√ Government and public relations:I develop and maintain strong relationships with local government and community leaders to advocate for higher quality education I develop and maintain sustainable relationships with communities to promote the Organization brand√ Financial sustainability:I ensure that all academies in my geographic area are growing and able to pay all staff salaries and vendors on time by ensuring all pupils fees are paid on time and academy spending is on budget√ Travel:I commute between all of the academies in my area of responsibility on a daily basis ensuring all the academies are in tune with the Bridge standard

I am responsible for the daily running of the call centreI ensure the setting and meeting the performance target for efficiency and quality I provide guidance, instructions, and direction of the business process to meet set goals I generate daily performance for operational reviewI create a positive environment for teamwork by motivating and inspiring the team to work efficientlyI ensure adherence to the business processI audit calls to ensure adherence to verbiage.

I deliver prompt and professional solutions for customer inquiriesI process and track customer complaints to ensure timely resolutionsEffective probing in order to provide appropriate clarifications and solutionsParticipating in meetings and professional activities to improve customer satisfaction and business performanceI maintain and update customer documentation as required by the business processI am responsible for building customer loyalty by following up on customer callsI evaluate issues and concerns of the customers and providing lasting solutionsI resolve customer issues within SLAGiving feedback to customer to retain their confidence