1. Led the design, development, and delivery of comprehensive learning and development programs to meet the needs of over 20,000 employees across all departments (Technical, Technical Support, Support).2. Collaborated with department heads and HR business partners to conduct Training Needs Analysis (TNA) and create personalized learning pathways for employees at all levels.3. Designed and implemented engaging blended learning programs, combining eLearning (LinkedIn Learning), instructor-led training, and virtual workshops, to enhance skill development and performance outcomes.4. Utilized learning management systems (LMS) to track employee progress, monitor training completions, and report on training effectiveness.5. Led the development and implementation of leadership development and management training programs, resulting in improved employee retention and leadership capabilities within the company.6. Partnered with HR to create succession planning strategies and career development programs, fostering internal growth and talent retention.7. Analyzed training data and employee feedback to provide data-driven recommendations on future learning initiatives and organizational development strategies.8. Organized employee engagement surveys and focus groups to assess training satisfaction and identify areas for improvement, achieving up to a 20% increase in employee engagement within the first year of program implementation.9. Utilized data analysis tools and techniques (e.g., Excel, LMS analytics, and custom dashboards) to assess the effectiveness of training programs, tracking learner progress, engagement, and performance improvements.10. Partnership with training consultation firms for tailored trainings

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