● Led a team of service advisors in providing exceptional customer service and resolving complex technical issues, consistently achieving a CSI of above 90% and an NPS of above 70%.● Led a cross-functional team to optimize processes and execute successful upselling strategies, resulting in a 400% increase in turnover.● Developed SOPs for customer service and spare part team, enhancing efficiency by 40%.● Maintained a fleet uptime rate of over 97% for Key accounts… Show more ● Led a team of service advisors in providing exceptional customer service and resolving complex technical issues, consistently achieving a CSI of above 90% and an NPS of above 70%.● Led a cross-functional team to optimize processes and execute successful upselling strategies, resulting in a 400% increase in turnover.● Developed SOPs for customer service and spare part team, enhancing efficiency by 40%.● Maintained a fleet uptime rate of over 97% for Key accounts, ensuring operational efficiency and customer retention.● Analyzed historical data, market trends, and customer insights to enhance procurement and operational efficiency.● Acted as a liaison between customers and Tata Motors, ensuring quality service and customer satisfaction.● Managed customer escalation and collaborated with stakeholders for swift resolutions, boosting customer satisfaction.● Provided strategic input to senior management on new service opportunities.● Prepared and compiled monthly MIS reports for workshop operations, providing valuable insights into performance metrics, key performance indicators (KPIs), and areas for improvement.● Managed workshop workflow schedule, optimizing technicians’ and workshop efficiency.● Discussed strategies with workshop stakeholders to ensure the workshop consistently achieves a high customer satisfaction index and meets its target revenue.● Trained and mentored service advisors, promoting a culture of excellence and continuous improvement. Show less

• Led the development of an e-commerce marketplace - that connects merchants with buyers - from ideation to launch.• Studied market trends, carried out market research, and interacted with merchants to understand customers’ needs.• Envisioned, defined and designed the customer experience.• Worked with stakeholders to develop a product roadmap.• Facilitated an agile environment from ideation to launch.• Coordinated a cross-functional team to ensure the… Show more • Led the development of an e-commerce marketplace - that connects merchants with buyers - from ideation to launch.• Studied market trends, carried out market research, and interacted with merchants to understand customers’ needs.• Envisioned, defined and designed the customer experience.• Worked with stakeholders to develop a product roadmap.• Facilitated an agile environment from ideation to launch.• Coordinated a cross-functional team to ensure the product aligned with the product vision. Show less

• Assisted, prepared, and conducted lectures, assignments, reports, and examinations.• Performed routine related duties such as secretarial, clerical, technical and administrative work of the Mechanical Engineering and Computer Engineering department.

• Actively involved in field operations in Umu 15 oil well in OML 56, Delta State, such as job planning, costing, and scheduling drilling operations, installation, reception testing, supervising drilling and technical problems, measuring operations against budgets, analysing daily data on productivity, monitoring and enforcing safety procedures, equipment maintenance, rig down, rig move of equipment and operational reporting.

• Monitored and maintained the airport flight display screens at Murtala Muhammed International airport (MMIA).• Monitored and maintained the information management system at MMIA.

• Diagnosed complaints and kept a log of repair issues.• Conducted routine service, and repair of dysfunctional parts of spark ignition vehicles.• Maintained equipment and tools in good condition.• Spare part procurement, and supply chain management.

• Serviced, repaired and maintained diesel generators.• Conducted pre-occupational checks, repairs, and servicing of machining equipmentaiming at a smooth production process.