Technical Lead - S3 Azure Support Engineer
CurrentMy role as a Technical Lead in the Microsoft Azure App Service Dev/OSS Team involves being the initial point of Technical Escalation by Tier 3 Cloud Engineers working with Azure App Services clients in areas like Development, Deployment, Performance, Configuration, of resources running on the Azure Cloud platform.Supervise the progress of ongoing projects owned by engineers, collaborating with engineers to ensure timely delivery of resolutions where required.My day on this job requires the analysis of application backend, reviewing error logs and docker logs to provide insights on the probable cause or RCA of issues reported by Microsoft Azure clients.Responsible for the technical training of all-new level 3 engineers, conducting technical triages, and engaging Technical Advisors when necessary.This job also involves collaboration with other team members to fast-track resolution, escalation of issues to the Product Group, finding and reporting platform issues and bugs.Core Skills for the Role includes:• Azure App Service• Azure DevOps ---- Chef, Ansible, Puppet, Terraform, Azure Repos, Kubernetes• Azure Function Apps• Azure Resource Manager (ARM)• Azure Logic Apps• Azure Container Services • Azure Kubernetes Cluster (AKS)• Cloud Application Development• Database Management Systems: - MSSQL, MYSQL, MongoDB• Business Process Automation• Software Project Management• Business Intelligence Tools – Power BI• Content Management Systems: - WordPress• Soft Skills such as Problem Solving, Teamwork, Interpersonal and Communication