As a customer service supervisor at Mouka, I led a team of customer service representatives and ensured that they delivered high-quality service to our clients. I supervised, trained, and evaluated the staff, and developed and implemented work standards and complaint response strategies. I also performed general maintenance and review of customer accounts, and prepared concise records and reports.With six years of experience in customer service, I have developed strong communication, decision-making, and problem-solving skills that allow me to listen to customers' needs and suggest acceptable solutions. I am motivated and proactive, with good knowledge of customer service techniques and best practices. I am also a friendly communicator, comfortable in fast-paced environments. I am currently pursuing a master's degree in international business management at Sheffield Hallam University, where I hope to expand my management skills and learn more about global markets and strategies.