Emmanuel Agim Email and Phone Number

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

• Configured and implemented IT initiatives to produce measurable business value.• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.• Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.• I carry out Installation and configure computer hardware operating systems and applications.• I monitor and maintain computer systems and networks.• I take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• I troubleshoot system and network problems, diagnosing and solving hardware or software faults.• I carry out system engineering when need arises.• I provide support, including procedural documentation and relevant reports.• I follow diagrams and written instructions to repair a fault or set up a system.• I engage in supporting the roll-out of new applications.• I setup new users' accounts and profiles and deal with password issues.• I respond swiftly within agreed time limits to call-outs.• I work continuously on a task until it's completed (or referral to third parties, if appropriate).• Priorities and manage many open cases at one time.• I also liaise with external customers and other professionals, such as software developers.• I conduct electrical safety checks on computer equipment.

• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.• Installed and managed audiovisual equipment.• Plan, organize, control and evaluate IT and electronic data operations.• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Design, develop, implement and coordinate systems, policies and procedures.• Ensure security of data, network access and backup systems.• Act in alignment with user needs and system functionality to contribute to organizational policy.• Provides IT support services across the company (offline / online).• Setup accounts for new users and management of users' accounts.• Repairs and replace equipment’s as necessary.• Run routine data back-up, recovery, and synchronization.• Delivering periodic IT awareness sessions to IT users.• Provides support and expert advice in the IT purchases to ensure that the deployed solutions meet up with users' needs.• Provides support in the Monthly Bill processing including Data Aggregation/Reconciliation.• Monthly submission of IT report to the Head IT Department.• Test, evaluate and advise on new technologies.• Performs miscellaneous job-related duties as assigned by the Head IT Department or by the Management.• Identify problematic areas and implement strategic solutions in time.• Audit systems and assess their outcomes.• Preserve assets, information security and control structures.• Handle annual budget and ensure cost effectiveness.