Key responsibilities:* To manage administrative and support teams within the service / directorate.* Deliver appraisal and mandatory training requirements for all staff within the team.* To support the service manager in the directorate performance management systems ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable divisional compliance.* Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.* To be responsible to the service manager for any financial information required relating to relevant budgets and for operational performance of the service /directorate* Represent the service manager as required

• Responsible for the administration and service delivery of the Trust RTT Performance and Improvement projects across five Barts Health hospitals • Working closely with the Director of RTT Performance and Improvement and the Data Quality and Process Manager which include but not limited to:• Organising all RTT Board meetings• Attending access meetings across five sites weekly and taking actions and executing them why also ensuring adherence to the Trust Access Policy across sites• Carrying out validation and data quality review of pathways• Preparing papers and reports for board meetings (RTT Recovery Board, Operations Group, TSG, CRG, weekly access meeting, etc.)• Preparing reports and presentation for team meeting • Line managing support staff• Training support staff• Supporting operational team with RTT queries for service deliveries and in meeting 18 weeks national target• Managing RTT Director's diary• Managing RTT Recovery Action Plan across 5 sites

• Maintain and promote effective communication both verbal and written with all members of my immediate/wider team and those in other wards/departments including formal and informal presentation of information relating to the service line.• Demonstrate politeness, courtesy and sensitivity in dealing with patients/visitors and colleagues; maintaining good relationships.• Co-ordinating patient pathways within the service line.• Worked closely with colleagues to ensure all information entered is accurately linked to the appropriate pathway and similarly all information is accurately recorded onto the appropriate pathway and system.• Receive and respond to queries relating to the patient pathways, escalating more complex queries to relevant members of the team.• Ensuring any data quality issues are dealt with effectively, including those matters where liaison with colleagues from other departments is necessary.• Apply the 18 week/RTT rule to different patient pathways across a wide spectrum of pathways.• Update and validate PTL's and waiting lists on a daily/weekly basis to ensure they are accurate.• Ensure the accurate and efficient validation of admitted, non-admitted and incomplete pathways.• Ensure the accurate and efficient validation of any outstanding ASI issues for the service line.• Complete the relevant paperwork to facilitate additional clinics to cope with capacity and demand for the service lines under instruction from your Line Manager.• Been proficient in the Trusts patient recording systems.• Provided statistical analysis of data as and when required by your Line Manager.• Assist with all 18 week/RTT data issues for the service line.• Prepare weekly and monthly report on current PTL status

• To assist with the preparation of specific allocated clinics• To assist at the reception clinics as required, ensuring that patients are greeted on arrival, their details are checked to facilitate positive patient identification, ensure amendments are entered onto the patient administration system (I.P.M) and details are entered on CRS.• To assist with the closing of allocated clinics with the appropriate clinical diagnostic and outcome codes to facilitate accurate data collection.• To assist in the management of referrals and appointments for outpatient clinics. • To develop and maintain effective working relationships with Doctors, Nurses, midwives and Administrative and Secretarial staff in the Trust and to provide a seamless service to patients.• Participate in faxing, photocopying and any other administrative duties that may be required.• To respond in a professional and timely fashion to all emails, voicemails and correspondence from other departments.• To be multi-skilled in the role to facilitate working as one of a self-supporting team prepared to assist in all areas of the department as and when required.• To ensure all phone calls are dealt within a professional and timely manner adhering to the local targets set by the department and Trust.• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.• To ensure strict confidentially is maintained at all times in respect of patient information and all correspondence received and sent on behalf of the department in accordance with Trust policy.• To participate in projects, seminars and continuous training as appropriate to the post.• Follow all Trust and local policies and procedures

• To assist with company's telephone calls and enquires • Provide a courteous and responsive service to general enquiries ensuring that they are resolved within a timely fashion. • Develop effective working relationships with all members of the team. • To assist with the booking of transport for client who fulfil the organisational criteria • To ensure that all interpreters are booked in a timely manner for clients • To ensure that all clients investigation request forms are distributed to the relevant department immediately. • To ensure that any notes that require collection or delivery are stacked and labelled appropriately at the end of the business day• To be responsible for day to day administration, including manning of telephones, distribution of daily post, correspondence.• Assist with writing witness statements, skeleton arguments, mail correspondence, filling applications, etc• Ensure compliance with procedures and legal guidelines. • Carry out legal research and analysis of case laws / legislative instrument in respect of a case.• Court attendance/report writing• minutes taking in meetings, seminars/workshop and assist in developing strategies to raise the profile of the firm and to undertake general administrative work as instructed including front of house duties.

• To attend to clients and manage their cases to the latter• To carry out clerical duties and general office administrative work. Including but not limited to; researching, filling applications, drafting, preparing letters for post, answering telephone calls, booking appointments, faxing, photocopying, emailing, court attendance and feedback writing.• To assist with company's telephone calls and enquires • Provide a courteous and responsive service to general enquiries ensuring that they are resolved within a timely fashion. • Develop effective working relationships with all members of the team. • To assist with the booking of transport for client who fulfil the organisational criteria • To ensure that all interpreters are booked in a timely manner for clients • To ensure that all clients investigation request forms are distributed to the relevant department immediately. • To ensure that any notes that require collection or delivery are stacked and labelled appropriately at the end of the business day• To be responsible for day to day administration, including manning of telephones, distribution of daily post, correspondence.• Assist with writing witness statements, skeleton arguments, mail correspondence, filling applications, etc• Ensure compliance with procedures and legal guidelines. • Carry out legal research and analysis of case laws / legislative instrument in respect of a case.• Court attendance/report writing• Attending meetings, seminars/workshop and assist in developing strategies to raise the profile of the firm and to undertake general administrative work as instructed including front of house duties

• Carry out both indoor and outdoor clerical duties• Carry out customer service/receptionist duties• Assist with legal research. • Maintains the attendance record • Assist in preparing, maintaining and updating human resource database and reports on staffing lists, expiration of contracts, etc. • Assist in the recruitment of staff by reviewing appropriateness of job descriptions. Arranging and issuing internal and external vacancy announcements.